October 8th - How to start – and run – a successful travel business
Simon Calder's Independent Travel Podcast
The Independent
3.6 • 628 Ratings
🗓️ 8 October 2025
⏱️ 6 minutes
🧾️ Download transcript
Summary
Jacqueline Dobson, president of Barrhead Travel and Internova Leisure, tells me that this chain of travel agencies grew from a single branch in a suburb of Glasgow half a century ago. Its key difference: staying open later, seven days a week, which in 1975 was revolutionary.
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Transcript
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| 0:00.0 | Hello and welcome to today's independent travel podcast with me, Simon Corner. |
| 0:04.1 | It's Wednesday the 8th of October. |
| 0:06.3 | I'm sitting on the balcony of a hotel in Magaloupe overlooking the Bay of Palmer. |
| 0:12.1 | As the sun rises, it's absolutely lovely. |
| 0:15.6 | And I'm in the company of one of the travel industry's leading figures. |
| 0:23.4 | Jacqueline Dobson is the president of Barhead Travel and Internova Leisure. First thing, Jacqueline, tell us what those companies are. |
| 0:31.6 | Sure, good morning. And what a beautiful destination we're at today, so thank you for inviting me. |
| 0:36.6 | Barhead Travel is one of the |
| 0:38.1 | UK's largest travel agencies so we have over 550 employees within our business we sell all |
| 0:45.3 | types of travel we have a cruise business we have a tour on adventure section we also have a |
| 0:50.0 | Canadian division internova leisure is one of the largest US companies, travel companies, and again, |
| 0:57.5 | they sell all types of travel from leisure travel and also corporate business travel as well. |
| 1:04.0 | So, it's a Scottish company, Barhead, a small suburb of Glasgow in East Renfrewshire. You started 50 years ago and now you're part of a much bigger American company. |
| 1:17.6 | Yeah, so our business started in 1975 and it started our founder, couldn't find a travel agent open in the evenings or weekends. |
| 1:28.1 | So he had a lightbulb moment for him. |
| 1:29.9 | He started at Barhead Travel and Barhead High Street. |
| 1:33.2 | He opened six days a week until 7pm. |
| 1:36.3 | And then after probably a couple months, he then opened seven days a week and until the evening. |
| 1:42.2 | And the reason for that was he wanted the consumer |
| 1:44.7 | to be able to book holidays at their convenience |
| 1:47.3 | when it was convenient for them and their families. |
| 1:49.8 | And that's been our ethos ever since then. |
... |
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