Recorded at Retention Science Studios, this is not your average entrepreneur or e-commerce

podcast, and he's not your average host.

This is The Story of a Brand with your host, Ramon Vela.

My co-founders used to give me a hard time of, you know, at what point are you going to break

and not know exactly the customer's dog's name or cat's name as soon as they call in?

And that was my mission, was to make them feel like they were the most important customer

that we had because every customer truly is. They matter and we want them to feel like they were the most important customer that we had because every customer

truly is.

They matter and we want them to feel like they are part of this family and part of this

mission, you know, when we're serving their pets.

And so we continue to invest a lot of time and energy in our customer experience team, which

is that our customer support function.

And they're absolutely wonderful, a group of pet-obsessed, a customer experience-obsessed

people that we're super lucky to have. But again, for us, you know, this idea of vertical

integration, this idea of doing things ourselves and maintaining control so that we can

ensure quality, you know, that exists on that side of the business as well. So it's super,

super important to us.

Every day, a different brand tells me that they need to hire a marketer ASAP, but they can't find someone they trust.

That's why I refer them to marketer hire.

If you're looking for a marketer who specializes in direct-to-consumer in e-commerce work, such as Facebook or Google ad specialist, growth marketer, social media

maven, or an expert in another marketing role, give marketer hire a try. They have extensive

experience and come from some of the best companies like Uber, Headspace, Swell, third love,

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