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Feast your ears on some calming whale song.

Lovely enough whale, thanks.

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I work in a hospital call center.

It's not great work, but it pays the bills.

That you may not think it.

You get a lot of calls during a shift, usually.

Just people trying to find a relative who might be there or someone trying to schedule an appointment in the surgery department or maybe even people seeking medical advice.

I'm apparently not qualified to do any other things, so the job became a lot of telling people one moment while I transfer you.

Then there are either sent to the desired department or not.

And you get to talk to them again, except less polite.

You get a lot of angry people too, most of them looking for billing department because the hospital dared to charge them for their services.

Those people are best sent off quickly before they can get a good head of steam under them.

There are four to six of us in the basement at any given time.

It's mostly college kids trying to pay their bills, older people looking for a little extra on top of Social Security.

All in all, I think around 10 of us work the switchboard and you get to know your co-workers pretty well when they're so few of you.

We take turns covering the midnight shift, most of us work in a day or mid shift primarily.

And at the end of the month, we all walk away with a nice chunk of overtime for our trouble.

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