NHS Prescriptions and Banks Defy Customers to Stop Fraud
Money Box
BBC
4.2 • 825 Ratings
🗓️ 19 August 2023
⏱️ 25 minutes
🧾️ Download transcript
Summary
Sick people in England are being caught out by the complex rules which exempt some from NHS prescription charges. The Patients Association says the rules surrounding the £9.65 per item levy should be simplified. The call comes after Money Box listeners told us how they struggled to navigate the rules. The NHS Business Services Authority which runs the system told us "Patients can check they are eligible for free NHS prescriptions before claiming by using the free eligibility checker at www.nhsbsa.nhs.uk/check. It takes just three minutes".
Money Box can exclusively reveal that £55 million of fraud was prevented last year by bank and building society employees deliberately ignoring customers' instructions to transfer their money to thieves. They're allowed to do that in a branch because of what is called the banking protocol - a UK-wide law that allows staff in the branch to stop transfers and ask customers what they're doing with their money and why. We'll hear from Sophie who saved one of her customers £90,000.
And, what does this week's fall in inflation really mean for your personal finances?
Presenter: Paul Lewis Reporter: Dan Whitworth Researchers: Sandra Hardial and Jo Krasner Editor: Jess Quayle
(First broadcast 12pm Saturday 22nd July, 2023)
Transcript
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| 0:00.0 | You are about to listen to a BBC podcast and I'd like to tell you a bit about what goes into making one. |
| 0:06.5 | I'm Sadata Sese, an assistant commissioner of podcasts for BBC Sounds. |
| 0:11.2 | I pull a lot of levers to support a diverse range of podcasts on all sorts of subjects, |
| 0:16.0 | relationships, identity, comedy, even one that mixes poetry, music and inner city life. |
| 0:22.4 | So one day I'll be helping host develop their ideas, the next fact-checking, a feature, |
| 0:28.3 | and the next looking at how a podcast connects with its audience, and maybe that's you. |
| 0:33.6 | So if you like this podcast, check out some others on BBC Sounds. |
| 0:39.5 | BBC Sounds, music, radio podcasts. |
| 0:43.1 | Hello, welcome to this Moneybox podcast. |
| 0:46.1 | When banks just say no to a request to transfer a large amount of money, |
| 0:50.8 | they might be about to stop a major theft. |
| 0:53.5 | The biggest red flag for me was he spoke |
| 0:55.6 | for her and I knew her and she was going to loan him the money. 90,000 pounds. That was a huge |
| 1:01.7 | concern of mine. Prices arising less quickly than they were but still at rates we haven't seen |
| 1:06.8 | for more than 30 years. Will your finances cope? And questions are asked in Parliament |
| 1:12.1 | about our recent revelations that three quarters of a million households missed out on £400 |
| 1:18.2 | to help with their energy costs. But first, sick people in England are being caught out |
| 1:25.0 | by the complex rules which exempt some of them from NHS prescription |
| 1:29.0 | charges. The Patients Association says the rules surrounding the £9.65 per item levy should be |
| 1:35.7 | simplified. The call comes after Moneybox listeners told us how they struggled to navigate the rules |
| 1:41.1 | and ended up being fined or threatened with a fine because they got it wrong. |
| 1:46.1 | Last year, more than 212,000 people were issued with a prescription penalty charge notice. |
... |
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