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PBS News Hour - Segments

News Wrap: DOT investigating Delta over treatment of passengers during tech outage

PBS News Hour - Segments

PBS NewsHour

News, Daily News

4.11K Ratings

🗓️ 23 July 2024

⏱️ 7 minutes

🧾️ Download transcript

Summary

In our news wrap Tuesday, Transportation Secretary Pete Buttigieg says his department is investigating Delta Airlines over its treatment of passengers following last week's global tech outage, the FAA is looking into Southwest Airlines after a series of safety-related incidents and thousands of people have evacuated Canada's Jasper National Park to escape wildfires threatening the area. PBS News is supported by - https://www.pbs.org/newshour/about/funders

Transcript

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0:00.0

Transportation Secretary Pete Budaj

0:02.9

Pete Buda Judge says his department is launching an investigation

0:05.5

into Delta Airlines over its treatment of passengers following last

0:09.7

week's global tech outage.

0:11.6

Authorities will look at whether the airline has been

0:13.9

complying with laws around flight delays and cancellations. Delta has

0:18.3

canceled more than 6,600 flights since last Friday, far more than any other airline.

0:25.0

Long lines, unclaimed bags and stranded passengers.

0:30.0

This is 115 in the morning in the Atlanta Airport.

0:34.0

As frustration and tensions run high inside Atlanta's International Airport,

0:39.0

where some have been stuck for the last four days.

0:42.0

Look around, there's bags everywhere,

0:44.0

and there's still families just laying here on the ground since Friday.

0:48.0

So this is ridiculous.

0:50.0

Delta Airlines, based in Atlanta, is struggling to restore service to normal, canceling

0:54.7

another 400 flights today.

0:57.1

That is 10 times more than the next worse performer since the outage.

1:01.4

Yesterday, Delta accounted for nearly two-thirds of all flight

1:04.8

cancellations worldwide. More than half of the airline's IT systems run on

1:09.8

Microsoft, more so than other airlines, leading to issues even locating and rescheduling

1:15.2

crews. Passengers across the country have spent days trying to reach their destinations.

1:21.2

Communications have been very scarce say, you you know we've gotten text messages

...

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