Just weeks before the holiday travel season kicks into gear, new airline

refund rules have gone into effect across the country. They can mean big changes

for when and how tens of millions of Americans get paid back for things like flight delays or mishandled

baggage. They also put an end to some haggling communication breakdowns and all around frustration

for passengers. To help walk us through them we're joined now by Brian

Kelly, founder of the Point Sky that's a popular travel website. Thanks for

being with us. Thanks for having me. So Brian these rules were first announced by

the Bind administration back in April

because previously airlines set their own policies when it came to delayed flights or

flight cancellations help us understand the changes.

Yeah these changes are great for consumers because they give clarity on exactly when you can get a full refund.

Now, what's been happening is airlines have been giving vouchers to consumers instead of refunds.

Now the regulation states that consumers are owed a refund to their original form of payment.

If a flight is delayed, whether three hours or more domestically or six hours or

more internationally or if the flight is canceled for any reason by the carrier.

So cash is king, so this is definitely a win for consumers because getting the refund is much better than a voucher that will eventually expire.

And these are automatic refunds.

These are supposed to be automatic if you choose not to be re-accomidated.

Now most airlines in their website will give you the option to take the next flight or

different routes. If you the option to take the next flight or different routes.

If you choose not to do that and say, hey, look, I'm just going to mix this trip,

you should automatically get it within seven business days.

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