Navigating the Balance of AI and Human Interaction in Business with Brigham Dickinson

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 2 June 2025

⏱️ 60 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

This conversation delves into the importance of enhancing communication skills within the home service industry, focusing on call conversions, customer service, and the balance between technology and human interaction. Brigham discusses the impact of private equity on training, the necessity of ongoing coaching, and the role of leadership in achieving business success. They emphasize the need for technicians to improve their performance and the importance of understanding customer needs. In this conversation, the speakers discuss the evolving landscape of call centers, the importance of technology in customer engagement, and the need for better communication skills among technicians. They explore investment trends in the home service industry, the significance of personal touch in customer experience, and strategies for staying ahead in the market. Additionally, they provide insights for aspiring speakers and outline the onboarding process for Power Selling Pros.

Don’t forget to register for Tommy’s event, Freedom 2025!

This is the event where Tommy’s billion-dollar network will break down exactly how to accelerate your business and dominate your market in 2025.

For more details visit freedomevent.com

00:00 Enhancing Communication Skills in Home Services

02:23 Identifying Blind Spots in Call Conversions

04:46 The Impact of Private Equity on Training

08:31 Maximizing Technician Performance and Lead Generation

11:56 The Importance of Comprehensive Customer Service

15:15 Balancing Technology and Human Interaction

21:33 The Role of Leadership in Business Success

24:57 The Value of Ongoing Training and Accountability

29:11 Rising Awareness in Call Centers

30:45 Leveraging Technology for Customer Engagement

31:51 The Importance of Technological Adaptation

33:07 Investment Trends in Home Services

34:54 Enhancing Customer Experience through Personal Touch

35:59 Training Technicians for Better Communication

39:17 Transforming Service into Sales

44:19 Staying Ahead in the Home Service Industry

47:35 Advice for Aspiring Speakers

57:21 Onboarding and Next Steps for Power Selling Pros

Transcript

Click on a timestamp to play from that location

0:00.0	We're not talking about turning your technicians into sales guys.
0:03.1	We're talking about improving their communication skills to the point where they provide a service that a homeowner will appreciate.
0:09.4	That's what great customer service looks like.
0:11.0	Welcome to the home service expert, where each week, Tommy chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership to find out what's
0:22.8	really behind their success in business.
0:25.6	Now, your host, the Home Service Millionaire, Tommy Mello.
0:30.4	Before we get started, I wanted to share two important things with you.
0:33.8	First, I want you to implement what you learned today.
0:36.5	To do that, you'll have to take a lot of
0:38.1	notes, but I also want you to fully concentrate on the interview. So I ask the team to take notes for you.
0:44.2	Just text, note, N-O-T-E-S, to 888-526-1299. That's 888-526-1299, and you'll receive a link to download the notes from today's
0:58.1	episode. Also, if you haven't got your copy of my newest book, Elevate, please go check it out.
1:03.9	I'll share with you how I attracted and developed a winning team that helped me build a
1:07.4	$200 million dollar company in 22 states. Just go to elevate and win.com forward slash podcast to get your copy.
1:14.3	Now let's go back into the interview.
1:16.2	Welcome back to the home service expert.
1:17.8	I'm here with a good buddy of mine that I like to keep in touch with,
1:20.2	Brigham Dickinson.
1:21.5	He is an expert in sales business, call monitoring,
1:25.5	call coaching, technician coaching,
1:27.2	pretty much everything you
1:27.9	think about in home service.
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Tommy Mello, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Tommy Mello and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.