The Thank you. Hi, I'm Waseem Malik. I'm the Chief Claims Officer at Aviva and this is my duvet flip.

Over to you, Jack. How are we doing today? I'm really good. I'm a little bit warm after the walkover.

What beautiful weather. Oh, it's hot. And I just wear black and it's really hot.

And I'm trying to avoid the sun, but you can't in this weather. You really can't. So I want to

start here because I always start on this first question because we have young people tuning in

from all walks of life, all backgrounds, some will be in work, some won't be in work. We also have

LinkedIn tuning in, so that could be anyone from all businesses or walks of life. What was your

first job? What did that job teach you? And what do you wish you knew about that job before you

started it that you can pass on to young people? Great question. So my first job, I started working as

part-time for MNS. I was in one of their food stores. I was a student at the time and I wanted to

help pay my way through university. I don't come from a very privileged background. So actually it was

the thing that I could do to help my parents out a little bit as well.

So what did I learn? Actually, I still remember the moment. When I got the job in the interview,

they said to me, you've got a lovely smile. And I thought, that was a bit of a strange thing to

pick up on, but I'll take it. I got the job. And actually, the most important thing was,

their whole ethos was, how do we delight customers?

Because M&S wanted to set themselves out from everyone else by really focusing on customer service.

So actually, my first job, I saw that come to life and I saw how you work as part of a team

to deliver that exceptional customer service.

And was that the first time that someone

said to you, you have a lovely smile? And then you realise that actually that could be translated

into the workplace? Absolutely, yeah, because actually, yeah, your friends say it or whatever,

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