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The Boostly Podcast

Most hosts hire wrong. Here’s how to fix it.

The Boostly Podcast

Mark Simpson

Marketing, Business

5.0302 Ratings

🗓️ 17 November 2025

⏱️ 26 minutes

🧾️ Download transcript

Summary

Hiring is the single biggest decision that either scales your STR business or silently destroys it. Most hosts wait too long, hire too cheap, or onboard the wrong way. In today’s episode I sit down with Matt Metros of CS Outsource, who works with more than 500 property management companies worldwide, to break down exactly how to hire properly, avoid the common traps, and build a team that actually frees you up.


You’ll learn:

• When to hire your first assistant

• Why cheap VAs cost you more

• The real onboarding process hosts never do

• The traits of great operators

• How to stop micromanaging and actually lead

• Why your SOPs are simpler than you think

• What agencies like CS Outsource really offer behind the scenes


If you’re managing 5 to 10 properties and feeling stretched, this video is the one that will save you months of headaches.


Work with the team I trust for all my hiring:

https://boostly.co.uk/hiring

Transcript

Click on a timestamp to play from that location

0:00.0

I know what your problem is right now in your business. It's hiring. It's working with people.

0:05.5

It's not doing all of the work, right? And I reached out to a good buddy of mine, Mr. Matt Metros from

0:10.7

CS outsource. He has worked with over 500 companies right now, placing people all over the

0:17.2

world from every single angle from whether it's customer support, bookkeeping, even go high level, marketing, you name it.

0:23.5

I've even worked with him in the past and somebody to build as an app.

0:26.3

So this is a guy that you definitely want to speak to.

0:29.7

Over three years that I've known him, his company has grown from startup to absolute thriving

0:34.1

and he's helping and making an impact in this industry.

0:36.6

So I couldn't think of a

0:37.8

better topic or a better person than Mr. Matt Metros of CS outsource. Let's listen to this

0:42.6

lovely conversation about hiring. All right, everybody. Welcome back to another episode of the

0:46.7

Boosley podcast. I believe this is episode 803, 803 episodes, which is phenomenal. And today I wanted

0:53.2

to talk about a topic that I know you struggle with. I know a topic that everybody struggles with, which is phenomenal. And today I wanted to talk about a topic that I know you struggle

0:55.0

with. I know a topic that everybody struggles with, which is hiring. How do you hire? Where do you

1:00.9

hire? How can you make no mistakes when hiring and to do this? I've got my good buddy, Matt Metros,

1:07.3

from CS outsource to come and join me. We're going to delve into all of the problems

1:12.3

that he sees that hosts are making, property managers just like you are making on a day-to-day basis.

1:16.4

So Matt, welcome along. For anybody who has never seen your face before, can you just give a quick

1:21.2

breakdown of you, the business, why you got started and where you are today. Share some numbers

1:27.2

if you can as well.

1:28.8

Yeah, absolutely. So I'm the owner of a CS outsource. We help property managers, vacation rental

1:35.6

operators, corporate housing, home service companies, outsource and build virtual assistant teams.

...

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