meta_pixel
Tapesearch Logo
Log in
The Game with Alex Hormozi

Most Businesses are Hard to Scale | Ep 973

The Game with Alex Hormozi

Alex Hormozi

How To, Entrepreneurship, Business, Education

4.94.8K Ratings

🗓️ 26 May 2026

⏱️ 20 minutes

🧾️ Download transcript

Summary

Download your free personalized $100M scaling roadmap in under 30 seconds: https://www.acquisition.com/roadmap?el=yt-alex-486r&htrafficsource=youtube

The difference between a business that compounds and one that bleeds isn't hustle but structure. In this episode, Alex breaks down the five structural advantages that separate businesses built to last from the rest. From retention math that lets owners predict their wealth to the moat framework top brands have used for decades, he provides the playbook every entrepreneur needs from the start to succeed.

In this episode

00:00 Sticky businesses: logo vs. net revenue retention

03:50 Examples of sticky and non-sticky businesses

07:46 Expensive products: pricing for high gross margins

09:57 Operating in expanding industries and markets

11:39 Low operational complexity and low capital expenditure

14:52 Uniqueness: building a competitive moat

More Value:

Download your free personalized $100M scaling roadmap in under 30 seconds: https://www.acquisition.com/roadmap?el=yt-alex-486r&htrafficsource=youtube

Join The Live Scaling Workshop In Las Vegas: https://www.acquisition.com/o-vegas

Discover The Easiest Business I Can Help You Start (Free Trial): https://www.skool.com/hormozi

Free Books and Video Courses: https://www.acquisition.com/training

Get the $100M Book Bundle: https://shop.acquisition.com/pages/100m-book-bundle

Follow Alex Hormozi’s Socials:

⁠⁠LinkedIn ⁠⁠ | ⁠⁠Instagram⁠⁠ | ⁠⁠Facebook⁠⁠ | ⁠⁠YouTube ⁠⁠ | ⁠⁠Twitter⁠⁠ | ⁠⁠Acquisition ⁠

DISCLOSURE Information shared here is for educational purposes only. Individuals and business owners should evaluate their own business strategies, and identify any potential risks. The information shared here is not a guarantee of success. Your results may vary. Copyright © 2026.

Transcript

Click on a timestamp to play from that location

0:00.0

If I wanted to start the perfect business, these are the things that I would focus on.

0:03.1

So think of these like the five advantages that make any business easier to grow and way more profitable. And this is what's helped me build a portfolio of companies that generated over $250 million in revenue last year alone. And so for each one, I'll describe what it is. I'll give examples and I'll show you industries that excel in them and industries that suck. There are very few businesses that have all five, and even having one of these makes the business that you have better than others.

0:23.8

And so just think this video is like an S-tier ranking for opportunity vehicles. So if you've ever heard or thought, man, like I feel like I've got a level 10 skill set and a level two opportunity, then this video is for you. So let's get started with number one. Sticky. It's the most important thing. If you do not have what's called revenue retention,

0:39.1

you have nothing.

0:39.8

Revenue retention just means how much revenue from last year you retain to the next year. That's all it is. If you don't have that, you will always be in the sales business. So John Paul DeGiorio, who started Paul Mitchell, he started Bertone. He says this quote that I always remember. It says you want to be in the resale business,

0:53.5

not in the sales business.

0:54.8

And so there's two types of retention that people discuss.

0:56.8

One is logo retention, which is if you had 100 customers in January, how many do you have now? And then the second is the revenue retention piece, which is if you made $100 from those customers in aggregate in January, how much do you make from that same cohort or group of customers today? And so logo retention, just to be clear, you almost never have 100% logo retention.

1:15.1

Like you can't get more than 100%.

1:16.3

You only have a certain amount of customers and it only decays over time.

1:19.5

And so some reasons for that is that there's something called structural term.

1:23.5

So someone moves away, they die, their business dies.

1:26.8

They fire the employee if you do a payroll thing who use the subscription or the service. And this is called involuntary turn. It's because it's just structural to how businesses operate, right? On the other hand, there's something called voluntary turn. And this is the one you really want to avoid. That's when people leave because they just think you suck. And so those are kind of like from a logo retention

1:44.8

perspective, how many of the number of people

1:46.8

are still here?

1:48.2

The revenue retention side, you absolutely

1:50.3

can have over 100% net revenue retention.

1:53.9

And so that means that even if you lose some of those customers,

1:56.1

the ones who stay increase how much they spend enough

1:58.5

to make up for the ones you lost.

2:00.0

And so the easiest way to do this is have a clear way for cheaper customers to spend more

2:04.1

with you and if your service keep doing the thing they need you to do which part of

...

Transcript will be available on the free plan in 19 days. Upgrade to see the full transcript now.

Disclaimer: The podcast and artwork embedded on this page are from Alex Hormozi, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Alex Hormozi and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.

Copyright © Tapesearch 2026.