Money Box Live: Your Travel Rights
Money Box
BBC
4.2 • 825 Ratings
🗓️ 31 July 2024
⏱️ 29 minutes
🧾️ Download transcript
Summary
Almost 300,000 flights will take off over the summer months and whilst most holidays go without a hitch, others fail to get off the ground.
Last year saw widespread disruption at airports, in August there was an exceptional IT failure at the UK’s main air traffic services provider NATS over a bank holiday Monday which affected around three quarters of a million people. Strikes and staff shortages also caused disruption.
In this programme we'll discuss what your rights are if your trip is delayed or cancelled, as well as a Brexit passport rule which has been catching thousands of passengers out.
Felicity Hannah is joined by consumer rights champion Jane Hawkes and Sean Tipton from ABTA, which is the association of travel agents and tour operators.
Presenter: Felicity Hannah Producer: Sarah Rogers Editor: Jess Quayle
(This episode was first broadcast on the 3rd of July 2024.)
Transcript
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| 0:00.0 | BBC Sounds, Music, Radio, Podcasts. |
| 0:04.6 | Hello, it's been quite a full-on few weeks, hasn't it? |
| 0:07.6 | Maybe it's the weather, maybe it's the politics, |
| 0:09.9 | but a lot of people are feeling just about ready for a holiday, |
| 0:13.2 | which is what today's Moneybox Live podcast is all about. |
| 0:16.7 | So what are your tips and tricks? |
| 0:19.1 | I generally book five weeks before we go. It's like the optimum time to book a holiday. |
| 0:23.6 | You, of course, may prefer to plan ahead for your holiday abroad and have some sunshine to look forward to. |
| 0:28.6 | Or maybe you're someone who's optimistically staying in the UK and hoping that it's at least dry. |
| 0:33.6 | But the weather isn't the only thing that can ruin a getaway. Holidays do go right most of the time, but not always. |
| 0:41.5 | A power cart overnight at Manchester Airport has caused travel disruption for thousands of passengers. |
| 0:48.1 | Even if you wanted to leave, you couldn't get out simply. |
| 0:51.0 | It was just utter chaos. |
| 0:53.5 | Some flights to and from the Republic of Ireland |
| 0:56.3 | are set to be disrupted today due to strike action by Air Lingus Pinet. |
| 0:59.9 | We had 78 cancellations yesterday to and from Gatwick on EasyJet alone. |
| 1:04.7 | It's been horrendous support. |
| 1:05.8 | They've not given the proper information to anybody on the board. |
| 1:09.4 | It's been saying everything's fine. We will get a full refund within seven days. Take anybody on the board. It's been saying everything's fine. |
| 1:11.1 | We will get a full refund within seven days. |
| 1:14.2 | Take it on the chin. |
| 1:15.4 | Well, some people might be able to take it on the chin, |
... |
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