So many people, when they think about gratitude,

they think of it as being a softer side of leadership

that it's a nice to have, not a must have.

So we thought, well, why did people think that?

Because in every study that we look at,

whether it's employee engagement or productivity

or innovation, feeling grateful,

I mean, being recognized for your work,

believing what you do matters

and being recognized for making a difference

was always so key.

So we took a deep dive and we said,

so why is it that people don't give recognition?

What are the barriers?

That's what we came up with that gratitude gap

that leaders, 70% said, I'm really good at it.

And only 23% of their employees agreed.

That's what we call the gratitude gap.

That's Chester Elton.

He's the New York Times best selling co-author

of leading with gratitude.

He's a leadership consultant,

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