Mitche Graf - #2136-2

Tom Barnard Podcast

News, Comedy

4.6 • 637 Ratings

🗓️ 10 March 2022

⏱️ 48 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Kids these days, am I right? Yes, I am right. For proof, look no further than the service industry. More like disservice industry, am I right? Again, the answer is yes. Customer satisfaction ratings are down, people across the country are lamenting the modern penchant for rudeness, and businesses seem to think that memeing on Twitter is an acceptable replacement for customer-facing employees who seem to care about anything. Mitche will not stand for this. He even wrote an aggressively-named book about it. Sometimes you have to be willing to put your foot down. But in a courteous, respectful way.

Customer Service is DEAD - amzn.to/3hWKdjP

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Transcript

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0:00.0	Welcome to the family with Kelly Ferraro.
0:03.5	Denette Peterson.
0:04.7	Nancy Jones.
0:05.8	And Andy Bram Bernard.
0:07.6	Is Mikey Gell Fan still with us?
0:09.1	I think so.
0:09.9	I'm here.
0:10.7	There's Mike Gelfand.
0:12.7	We'll be right back.
0:13.5	Mitch Graff will join us, ladies and gentlemen.
0:15.2	The book is on Amazon.
0:16.3	The book is called Customer Service Is Dead.
0:19.6	This is going to be fascinating.
0:24.1	I like it. It's up next with the family.
0:29.9	Tommy, I never believed it until now, but apparently you're a pretty big deal. Was there ever a question in your mind? Well, you might say I was a doubting Thomas. See what I did there. Yes, how incredibly
0:35.0	clever. Anyway, what's your point? Well, last month, I was trying to find you a car to
0:38.5	replace the Mafia Mobile and suggested leasing a Nissan Ultima as it was impossible to find your first choice.
0:44.9	I love that Ultima, and I'm actually looking forward to checking out the all-wheel drive as soon as it's known.
0:50.2	Well, apparently, someone at Nissan was listening to us, and at this month, at Coon Rapids
0:55.3	Nissan and Burnsville, Nissan, we can offer short-term 18-month leases.
0:59.7	That's actually pretty smart.
1:01.2	By then, the chip shortage will be over, right?
	...

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