Minda Harts: Bringing Trust Back to the Center of Work

FranklinCovey On Leadership

FranklinCovey

Business, Management

4.9 • 851 Ratings

🗓️ 2 December 2025

⏱️ 32 minutes

🔗️ Recording | iTunes | RSS

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Summary

Bestselling author and workplace equity expert Minda Harts outlines the seven trust languages from her book Talk to Me Nice and explains why trust must be treated as a daily leadership practice—not a corporate initiative. She shares how transparency, acknowledgment, security, and follow-through shape whether teams feel respected and safe enough to contribute their best work. Harts also challenges leaders to examine power dynamics, close expectation gaps, and recognize the influence middle managers hold in shaping culture. Minda shares data connecting trust to productivity, retention, and reduced anxiety, and offers practical ways to rebuild trust even in organizations facing uncertainty. This conversation will teach you how to build trust through clearer expectations, better communication, and consistent follow-through. Across industries and institutions, leadership is being hollowed out by scandal, short-termism, and a dangerous obsession with optics over integrity. Download our latest insights report, Where are all the great leaders?, and seize opportunity in an era of erosion: https://resources.franklincovey.com/c/tlg-great-leader-insight-report?x=j4G37p&lb-mode=overlay FranklinCovey’s world-class learning solutions—delivered Live-Online, On Demand, or Live In-Person—are designed to build exceptional leadership skills and enrich your culture at every level of your organization. To learn more, email us at [email protected], visit franklincovey.com, or call us at: 1-888-868-1776

Transcript

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0:00.0	Trust is something that we don't need a million dollar initiative to start. We get to do that right now.
0:04.7	And I think it's role modeling that behavior that we want on our teams. And again, we may not be
0:10.1	able to get the CEO to speak these trust languages maybe in time, right? But right now, what do I have
0:16.9	control over? And we can create that humanity, dignity, and respect on our team. And I think
0:22.4	we have to lean into that. There's middle managers have more power than they sometimes give
0:27.2	themselves credit for.
0:32.9	Hello and welcome to Franklin Covey on leadership. I'm your host, Will Hodling. In these conversations, we'll speak with many of the world's leading leadership experts
0:41.4	about the mistakes, mindsets, and methods that help them become the people they are today.
0:46.7	We hope that their hard-earned insights accelerate you on your journey.
0:51.1	Today's guest is Minda Hearts.
0:53.5	Mind to Hearts is a best-selling author, workplace expert, and
0:57.2	keynote speaker, who recently published the book, Talk to Me Nice, the Seven Trust Languages for a
1:02.9	Better Workplace. In today's conversations, we'll dive through those seven trust languages
1:07.8	and talk about how to build a more high trust, inclusive, and high-performing
1:12.2	organization and team. Minda hearts, welcome to Franklin Covey on leadership.
1:16.4	Happy to be here, Will. Thanks for having me. Wonderful. We're very excited for today's conversation.
1:21.8	So to begin, you founded the memo in 2015 to help women of color with career advancement.
1:28.2	Let's go back to that moment.
1:29.7	What was the motivation, inspiration that led you to found the memo?
1:34.6	Yeah, you know, it's funny, you're taking me back in my DeLorean, back to the future.
1:40.8	In 2015, I was in corporate America, and I was, and still I'm a woman of color, and I was corporate America and I was, and still am a woman of color and I was
1:46.3	the only, you know, and I sat at a lot of different intersections, the youngest, you know,
	...

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