Michael Chad Hoeppner: How to Speak with Clarity and Confidence

FranklinCovey On Leadership with Scott Miller

FranklinCovey

Business, Management

4.9 • 851 Ratings

🗓️ 2 May 2025

⏱️ 41 minutes

🔗️ Recording | iTunes | RSS

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Summary

Michael Chad Hoeppner, communication expert and author of Don’t Say: How to Communicate Effectively to Live a Better Life, shares practical tools for becoming a more confident, intentional speaker. Drawing from years of coaching C-suite executives and presidential candidates, he explains why delivery—not content—is what makes or breaks communication. From filler words and mumbling to posture, breath, and pausing, this conversation is packed with strategies to help you ditch self-consciousness, speak with precision, and connect more powerfully in every conversation. Whether you’re giving a speech or ordering salad dressing, this episode will help you show up—and speak up—better.

Transcript

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0:00.0	Hello and welcome back to Franklin Covey's Twice Weekly podcast on leadership with Scott Miller.
0:16.0	I'm your host now coming up into seven years, nearly 500 episodes taped, 450 released, where twice weekly
0:24.2	on Tuesdays and Fridays, Franklin Covey allows me to have the honor of sitting in this chair
0:30.3	and in the studio at our headquarters in Salt Lake City and have remarkable conversations
0:35.0	with many of the world's most influential thought leaders.
0:39.1	It's been an amazing journey. I've chronicled much of it in two of my books, master mentors
0:43.9	from Harper Collins, because the insights that come from our guest, not from the host,
0:49.0	from our guest, can be life-changing. Franklin Covey, of course, known as the world's most trusted leadership firm,
0:55.7	founded in part by our co-founder Stephen R. Covey, who wrote the insanely popular and influential
1:02.5	book, The Seven Habits of Highly Effective People. This is the mission of the company,
1:07.0	is to help you become more effective, a better leader, to help you execute and achieve
1:14.0	what are your own great purposes, to achieve greatness in people and organizations everywhere.
1:19.9	Sometimes we interview CEOs, Fortune 50 C-suite leaders, sometimes they are celebrities,
1:27.1	academics, researchers. Sometimes they're
1:30.5	people that have dedicated their life to working through a trauma they experienced and summon the
1:35.8	courage and vulnerability to come and teach through it. Other times they may not be household
1:41.5	names, but they've done something remarkable like today's guest.
1:47.8	Today's guest is Michael Chad Hepner. He is a communication expert and has just released
1:53.3	a best-selling book aptly titled, Um. Those of you who are listening on audio, um, UM is crossed out with a giant red X on the cover.
2:04.3	Don't say um is the name of the book. How to communicate effectively to live a better life.
2:12.1	Michael Chad Hepner, welcome to On Leadership.
2:15.7	Thank you so much. I'm very, very happy to be here.
	...

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