Mental Health Apps Struggle with PR Snafus
Business Wars Daily
Audible
4.6 • 717 Ratings
🗓️ 13 January 2023
⏱️ 6 minutes
🧾️ Download transcript
Summary
Today is Friday, January 13, and we're looking at Cerebral vs. BetterHelp.
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Transcript
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| 0:00.0 | Wonderly Plus subscribers can listen to Business Wars daily ad-free right now. |
| 0:04.8 | Join Wonderly Plus in the Wondery app or on Apple Podcasts. |
| 0:08.5 | If you or someone you care about has cancer, |
| 0:11.5 | Macmillan Cancer Support's online community is here to help from day one. |
| 0:16.1 | Macmillan's free online forum provides a safe space to get support from both experts and others who've been |
| 0:22.0 | there. Members support each other anonymously, sharing what's helped them on a range of subjects, |
| 0:27.5 | from dealing with side effects such as hair loss and fatigue, to money worries and managing work, |
| 0:32.9 | or talking with children about a diagnosis. There are different forums on cancer types or experiences, |
| 0:39.0 | opportunities to ask an expert, and blog posts. |
| 0:42.0 | Find support 24-7 from people who get what it's like to have cancer. |
| 0:46.7 | To join, search McMillan online community. |
| 1:07.1 | The United States From Wondry, I'm David Brown, and this is Business Wars Daily on this January 13th. |
| 1:08.1 | Happy Friday, everybody. |
| 1:30.0 | Some apps that connect patients with mental health providers must be hoping that this year is better than the last. It's true that the market for mental health apps is growing. It was valued at over $4 billion in 2021 and is primed to expand by 17% each year until 2030. The use of mental health apps exploded during the pandemic when in-person health care became harder to get. But that doesn't mean it's been an easy road for some of the |
| 1:35.1 | apps, which have dealt with everything from minor PR snafus to downright scandals. The app cerebral had a bit of a |
| 1:41.9 | rough year last year. It rang in 2020 with a valuation of $4.8 billion, |
| 1:47.5 | and you could say things were looking up, but that was then. Because Cerebral became snarled by a number of public gaffes. |
| 1:54.6 | In January, Instagram pulled ads from its platform that it said violated their policies. The ads were centered around ADHD and |
| 2:01.7 | eating disorders. Then in May, the app announced it was halting prescriptions of ADHD medications |
| 2:07.1 | for new patients. That was after a former executive filed a lawsuit claiming he was fired in |
| 2:13.0 | retaliation for speaking up about the company's unethical business practices, according to Ford's. One of |
| 2:18.7 | those unethical practices, according to the executive, over-prescribing stimulants like |
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