Meet the Journalist Using AI to Write Stories

WSJ Tech News Briefing

The Wall Street Journal

Tech News, News

4.3 • 1.7K Ratings

🗓️ 27 March 2026

⏱️ 11 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Unlike some reporters, Fortune’s Nick Lichtenberg isn’t afraid of AI—in fact, he’s whole-heartedly embracing it. WSJ’s Isabella Simonetti shares how Lichtenberg is a bellwether for where much of the media business is headed. Plus, Minkyu Shin, an assistant professor of marketing at the City University of Hong Kong, explains why using AI to write a customer complaint might yield better results. Sign up for the WSJ's free Technology newsletter. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:33.7	Welcome to Tech News briefing. It's Friday, March 27th. I'm Bell Lynn for the Wall Street Journal.
0:40.8	On today's show, we're taking a look at how AI is changing the way we write. Up first, have you ever
0:47.3	used AI to help draft a complaint against a business? We're taking a look at new research that
0:52.8	finds if you do, you could get a more favorable outcome.
0:56.9	We break down why this is happening.
0:59.9	Then, for journalists, using AI doesn't always come naturally.
1:04.4	Some are afraid of the tech, others are cautiously dipping a toe in.
1:08.9	But for one reporter and editor at Fortune, it's full steam ahead.
1:13.2	We'll discuss how he's charting his own AI-driven path in journalism.
1:21.5	But first, if you've filed a complaint to the Consumer Financial Protection Bureau in the last few years,
1:28.3	there's a chance that you used AI to help you do it. And you're not alone.
1:33.1	We spoke with Min Kyi, an assistant professor of marketing at the City University of Hong Kong,
	...

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