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It's long thought that customer satisfaction is the number one goal of all business.

After all, happy customers and clients equal a better bottom line, right?

But what if you don't have any customers or clients?

So which is more important? Customer

acquisition or customer satisfaction? We are going to discuss that on today's episode of the

business buffet. Welcome to the business buffet podcast with Ed Beharana and Phil Anderson.

This is a conversation in and around business with a pinch here and a sprinkle there of anecdotal stories. Like most buffets, we will offer

the staples, you know, the things that are in every buffet, the meat and potatoes with a cursory

helping the veggies. Our business buffet podcast aims to give you the fundamental principles and strategies any successful business needs to know.

Please subscribe to the business buffet podcast wherever you download your podcasts.

We hope you're hungry as the business buffet is open and ready to serve.

Now, here is Ed Beharana and Phil Anderson.

Welcome back or welcome to another episode of the business buffet. I am Phil Anderson and with me as my

savvy partner, Ed Beharano. Good day to you, Ed. Hey, Phil. How you doing, buddy? Doing great.

Doing fantastic. Making it through winter. I love that. You know, in the snow, this has just been a

crazy year. The snow comes, it dumps on us, and then the next day it melts and goes away.

It doesn't break my heart at all. Speaking of hearts, huh? Hey, how was your Valentine's Day? You know,

it was not what it usually is. My wife is in Colorado. And we have a tradition. I take her out to

dinner every Valentine's Day. And it's a rather special dinner. Why don't you explain to the masses

out there what that special dinner might entail?

...