MBL: Getting the best broadband deals
Money Box
BBC
4.2 • 825 Ratings
🗓️ 12 February 2020
⏱️ 35 minutes
🧾️ Download transcript
Summary
This week Louise Cooper asks how you can negotiate the best broadband deal. How do you know if you’re paying too much? What’s the best way of securing a better deal? What are your rights if you’ve been overpaying? What are the best deals available at the moment?
Guests:
Selina Chadha: Director of Consumer Policy at Ofcom Adam French: Consumer Rights Editor at Which? Guy Anker: Deputy Editor at Money Saving Expert
Email questions for the panel or top tips to moneybox@bbc.co.uk
Producer: Ben Carter Editor: Emma Rippon
Transcript
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| 0:00.0 | You're about to listen to a BBC podcast, but this is about something else you might enjoy. |
| 0:05.4 | My name's Katie Lecky and I'm an assistant commissioner for on demand music on BBC Sounds. |
| 0:10.8 | The BBC has an incredible musical heritage and culture and as a music lover, I love being part of that. |
| 0:17.5 | With music on sounds, we offer collections and mixes for everything, from workouts to |
| 0:22.4 | helping you nod off, boogie in your kitchen, or even just a moment of calm. And they're all put |
| 0:28.3 | together by people who know their stuff. So if you want some expertly curated music in your life, |
| 0:35.0 | check out BBC Sounds. |
| 0:41.3 | BBC Sounds, music, radio, podcasts. |
| 0:48.0 | 40% of all British households are overpaying for their broadband, according to the regulator ofcom. |
| 0:52.9 | Out of contract and left on a high tariff, loyalty is penalised. |
| 0:58.2 | And the extra cost, at least £100 a year, and it could be considerably more. |
| 1:01.2 | But Offcom has decided to do something about this. |
| 1:06.9 | And from Saturday, broadband providers have to tell customers when their contract comes to an end and tell customers the best deals offered to new clients. |
| 1:11.6 | Moneybox Live here this afternoon is to help the 8.5 million households get a better broadband deal and save money. |
| 1:20.4 | So please call us on 0300-100-444 geographic charges from landlines and mobiles apply, email Moneybox at BBC.com. |
| 1:31.4 | Or tweet at Moneybox. Well, let's start with Moneybox listener Jamie, who sat down with his 88-year-old |
| 1:39.4 | father, Edward, over Christmas, to look at his broadband options. |
| 1:47.4 | He's perfectly happy with these packages it was. |
| 1:50.6 | It's nice and fast, whip it fast, as they say up north. |
| 1:54.0 | But he was concerned that it was rather expensive. |
| 2:00.0 | It's about £50 a month for a service that BT call Super Fast Fibre. |
| 2:04.0 | He's not very mobile and he receives a small pension. He relies on his landline and his email for contact with friends and family. |
... |
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