MBL: Broadband during lockdown
Money Box
BBC
4.2 • 825 Ratings
🗓️ 17 June 2020
⏱️ 40 minutes
🧾️ Download transcript
Summary
What’s the best way to get fast, reliable and affordable broadband during lockdown? With millions of us now working from home due to Covid-19, and children relying on the internet for online schooling, decent broadband is more important than ever. So how to be sure you're getting the right deal? What offers are available? How easy is it to move to a new provider - and what can you do if your current deal is about to end and you can't get through to your provider? We'll also have top tips on how to make the most of your existing broadband.
Our panel of experts is ready to answer your questions and offer their advice.
Email us with your broadband woes and wins: moneybox@bbc.co.uk
Guests: Adam French, Senior Consumer Rights Editor at Which? Selina Chadha, Director of Consumer Policy at Ofcom
Producer: Sally Abrahams
Editor: Emma Rippon
Transcript
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| 0:00.0 | In Northern Ireland, from the late 70s to the early 90s, the IRA killed over 40 alleged informers. |
| 0:08.0 | But the man who often found, tortured and sometimes killed these people on behalf of the IRA |
| 0:12.0 | was himself an informer, a secret British army agent with the codename Stakeknife. |
| 0:18.0 | Who gets to play God? And why me? Why my family? |
| 0:21.4 | When lies are still being told to this day, who do you believe? |
| 0:25.1 | I wouldn't even know where to start. |
| 0:26.7 | And I'm with the IRA. |
| 0:28.5 | Steakknife. |
| 0:29.7 | Listen first on BBC Sounds. |
| 0:33.5 | BBC Sounds, music, radio, podcasts. |
| 0:42.0 | Welcome to the download of Moneybox Live, the program about your money. |
| 0:47.5 | Having decent broadband has become even more critical to our lives during lockdown. |
| 0:53.1 | Trapped indoors, working from home, socialising digitally and online schooling. |
| 0:56.1 | The nation depends on the internet to keep us working, |
| 1:01.8 | to keep us in touch with friends and family and to keep educating our children. But it has not been without problems. Call centres partially closed, engineer visits restricted and increased |
| 1:07.9 | demands on the network. So today we're looking at the broadband experience during the pandemic. |
| 1:14.8 | So please email us with your stories and issues. |
| 1:18.5 | Moneybox at BBC.co.uk or tweet at Moneybox. |
| 1:24.4 | We'll we go to the phone now to speak to John. |
| 1:31.2 | Hello, John. Hi, good afternoon. Hello. And you've had huge problems just trying to contact your broadband provider. Yes, I, about mid-May, I received |
| 1:40.5 | an email to say that my service would be up for renewal in three weeks and that if I wish to renew, I should go online to enjoy a small discount. |
| 1:51.1 | And if I didn't go online, then it would roll over with a 30% increase in the price. |
... |
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