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Simon Calder's Independent Travel Podcast

May 7th - Trailfinders: the ethos of one of the UK's most successful companies

Simon Calder's Independent Travel Podcast

The Independent

Places & Travel, Leisure, Society & Culture

3.6628 Ratings

🗓️ 7 May 2025

⏱️ 6 minutes

🧾️ Download transcript

Summary

Sir Mike Gooley CBE, founder and chairman of Trailfinders, has given The Independent an exclusive, in-depth interview about his innovative company – which has been unlocking the world for millions of people since its inception in 1970.


Today: the mission of the firm, and how he kept it afloat in the early days by instructing motorists on the overland trail to Africa.


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Transcript

Click on a timestamp to play from that location

0:00.0

It's a huge educational thing to travel and to meet other, see other cultures on the ground and so on.

0:05.9

Most people love travel and obviously the people who apply to work to our founders love travel

0:11.8

and they get a certain amount of help.

0:14.5

Hello and welcome to today's independent travel podcast. It's Wednesday the 7th of May

0:19.5

and all this week I'm talking to Sir Mike

0:22.2

Gouli. He is the chairman and founder of Trailfinders. Today I'm hearing about the Trail

0:30.5

Finders philosophy and also about how in the early days when the company really wasn't making

0:37.0

much money at all, he helped to

0:39.1

keep it going by lecturing motorists who were setting off to Africa.

0:44.5

Our mission statement is to exceed the expectations of our clients, our staff and our suppliers,

0:51.9

in other words, trying to do the right thing by everybody so far as you can.

0:56.1

I didn't set out to do that because I'm some kind of a saint, nor did I set out was I thought

1:01.2

this is a very clever way of marketing. It's an investment. I'd have to say here I was given to the

1:07.5

Jesuits and I was still seven and the war was on and where corporal punishment

1:12.3

was administered on a daily basis. I don't think I was a particularly naughty boy but I was a very

1:18.2

high-spirited one. That got you a lot of beatings but when also had, you know, the Catholic

1:23.9

doctrine. Particularly anything can think of was a sin. So a sort of morality built in there.

1:30.8

You've written that you believe we're a product in basically equal quantities of our upbringing and our

1:37.3

DNA. Tell us how that has helped you in your career. Well, for the most part, you know,

1:43.8

the right thing and the wrong thing is pretty black and white.

1:46.6

Yeah? You know, don't fudge it.

1:48.5

Do you see Trailfinders as selling dreams, as working in the industry of human happiness?

...

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