May 10th - In praise of overbooking
Simon Calder's Independent Travel Podcast
The Independent
3.6 • 628 Ratings
🗓️ 10 May 2022
⏱️ 7 minutes
🧾️ Download transcript
Summary
Today's sermon: in praise of overbooking. Selling more tickets than there are seats on an aircraft can be a real benefit. When airlines do it right – and are generous in incentivising passengers to volunteer to be offloaded and travel on a later flight – then everyone's a winner.
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Transcript
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| 0:00.0 | Hello, I'm Simon Calder, welcoming you to my independent travel podcast, bringing you the latest news on travelling, |
| 0:09.0 | whether you're just dreaming of a great escape, looking forward to one or actually away and having the time of your life. |
| 0:16.0 | Today, I am going to talk about the great blessing that is overbooking. Yes, the idea that airlines will |
| 0:27.4 | sell more seats than there are available on the plane. A lot of people are going to be thinking, |
| 0:34.7 | what? How can that possibly give me a good idea? Well, just give me a chance |
| 0:41.1 | and I will try to convince you that when handled properly, overbooking is a real virtue and it does |
| 0:50.8 | great things for the passenger, for the airline, and indeed even for the environment. |
| 0:58.2 | Here's how. On average, says EasyJet, 5% of people fail to turn up for its planes. That means that |
| 1:09.5 | about nine people on the average full flight simply don't show up. |
| 1:15.6 | There's all kinds of reasons, mainly to do with the fact that very often there is no benefit |
| 1:21.4 | or indeed even any opportunity to cancel. I was unable to use an easy jet flight just the other week. No way could I |
| 1:30.4 | possibly find any sensible way to say to the airline, look, I'm not going to be traveling. It'd be |
| 1:38.2 | really nice if you just gave me back. I know that I'm not going to get my fare back, but if you |
| 1:42.5 | just give me a little token, then at least you'll be able to sell that seat again. Anyway, so nine people not showing up. |
| 1:49.0 | That means the airline has a choice. It could say, we're only going to sell 186 seats, or however many there are on this plane. |
| 1:59.0 | Or it could take the chance and say, |
| 2:01.4 | actually, let's sell 195. |
| 2:05.0 | And the chances are that we will find that actually we've got enough seats |
| 2:11.5 | for everybody who wants to travel on that day. |
| 2:15.6 | What have we gained from that? |
| 2:17.3 | Well, we've gained effectively 195 payments |
| 2:21.6 | for the same flight, including Calder's, which we're going to hang on to. And I knew what |
... |
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