4.8 • 889 Ratings
🗓️ 31 July 2019
⏱️ 27 minutes
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0:00.0 | Welcome to today's talking points. We've got our first repeat guest today. He is new full |
0:08.8 | time to the points guy. Please welcome our new loyalty and engagement editor, Richard Kerr. |
0:15.6 | Richard, thanks for joining us. |
0:16.9 | Hey Brian, always a pleasure. |
0:18.5 | What exactly does a loyalty and engagement editor do? |
0:22.4 | Quite a few things, as it it turns out as we get started here just the first week on the job. |
0:26.8 | First of all is to make sure that our readers are being heard, which you know more than all of us is really important to make sure that we keep |
0:34.3 | the tone of the information we're putting out correct, to make sure that the readers get what they |
0:38.4 | want, which is valuable information to help them on their travels. And second is to continue to write the |
0:45.4 | nerdy things I've always written over at the Point Sky and to dig down deep |
0:49.9 | into those war charts and find the best information nobody else is covering to make the points |
0:54.7 | and miles go further than ever before. |
0:56.8 | Your stuff is some of our most popular content. |
0:59.5 | Can you give our listeners on talking points a sense of some of the the things like what are some of your favorite past columns that you're really proud of yeah I think I think the expose I did on resort fees was I think one of the first articles that now a series have been written about where I went to the |
1:14.4 | Great Wolf Lodge here in Georgia that charges an undisclosed resort fee never during the booking |
1:19.4 | process is this resort fee disclosed even on the final checkout page and the feedback we got from that |
1:26.0 | I think it's really gotten some of a minimum things going that was definitely one of the |
1:28.8 | favorite things I've ever written about as well as some of the more simple things that folks overlook like hey this is the right way to rent a car get the best deal and to make sure you're covered in case of an accident. |
1:39.6 | So things that are kind of hiding in plain sight as well something you might do do all the time, but maybe you're not doing it the best way you could do. |
1:45.4 | Well, let's talk about resort fees, because I think in our world, you know, |
1:48.8 | resort fee is a four letter word. |
1:51.3 | You know, Marriott recently is being sued by who is it the Attorney General of |
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