Welcome to John Gordon's Positive University podcast. My name is Daniel Decker. I'm the co-host of

Positive You and on this episode John talks with Mark Miller. Mark is the Vice President

of High Performance Leadership at Chick-fil-A.

He's also the author of multiple books including his latest,

Win the Heart, How to Create a Culture of Full Engagement.

Now if you want to increase your leadership effectiveness in the performance of your team,

you're going to love this interview.

Mark shares a ton of golden nuggets.

I especially love the part where he talked about employee affirmation and recognition

being two totally different things that most leaders get wrong. But that wasn't

the only thing that Mark shared that was great. There was so much more too.

Speaking of leadership, if you want to go deeper and become a great leader who creates positive results,

join us for one of our upcoming power of positive leadership one day training events

or learn how we can bring a training to you.

You'll learn our proven positive leadership model and leave with an action plan for

growth and results. Just go to power of positive Leadership. To learn more.

All right, let's join John and Mark.

Hey, this is John Gordon with Positive University.

And today my guest is Mark Miller.

Mark is the author of a number of books including

Win the Heart.

How you doing Mark?

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