Mark Bates: CEO and Founder of RDT: 50 million server calls a day (53)

InsTech - insurance & innovation with Matthew Grant

InsTech

Entrepreneurship, Investing, Business

4.8 • 50 Ratings

🗓️ 4 November 2019

⏱️ 31 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Not every innovative, fast-growing technology company in insurance is a start-up. RDT was founded in 1991, but Mark Bates has the energy, enthusiasm and tech driven vision more commonly founded in early-stage companies. He's grown RDT to be one of the leaders in the UK providing the core underwriting platforms to 19 insurance companies and MGAs around the world. RDT is exploring new technologies such as voice, as well as creating its own consumer app. Matthew finds out how (and why) Mark founded the company, what they are working on today and exactly why one of their clients is responsible for 50 million calls on the RDT server each day. RDT is one of the many InsTech London corporate members. Find out more about what we are up to at www.instech.london We're delighted to be bringing you this podcast with support from the Insurance Insider. For a free copy follow this link - http://campaigns.insuranceinsider.com/instechlondon/

Transcript

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0:00.0	it'll be quick. Your insurance will be purchased before the song finishes. Welcome to the
0:11.2	InSTech London podcast. Matthew Grant here and for this week's episode, I am talking to the CEO
0:16.3	and founder of our corporate member, RDT, Mark Bates. Mark comes from that group of what I call
0:22.6	the hidden insuredex. Despite being going for over 20 years, Mark and RDT have the energy and
0:28.3	continual search for innovation that many seem to think can only exist in a startup. They're
0:33.8	providing software to fast-growing insurers and given Mark's own background in software,
0:38.6	it's no surprise they're tapping into the latest ideas for customer engagement,
0:42.9	claims management and efficiency.
0:45.1	Our chat ranges from nuclear bunkers to Ed Sheeran.
0:48.1	We're also delighted to be running an Instech London event with RDT in March 2020.
1:01.4	Thank you. Instech London event with RDT in March 2020. Mark, welcome to the Instech London podcast.
1:04.3	I've recorded podcasts in many locations, but I think this is the first one I've actually
1:09.6	been recording in what I
1:11.0	think we are four or five levels below ground in the A club what what brings you into
1:17.3	this this place well firstly it's safe if there's anything goes wrong upstairs and I
1:25.8	know I mean this is a really nice club actually and the sales guys
1:29.0	use this because it's a really good meeting place for customers in the in the city you could have
1:35.0	very well appointed nuclear bunker you've got comfortable chairs and and lots of coffee and drinks on tap so I
1:40.2	think we should be okay for the next 30 minutes or so. So let's talk a little bit about RDT.
1:44.9	Now you have founded back in 1991, but as we've spoken about, you've still got the feel of a
1:50.8	youthful startup.
1:51.8	And I mean that in a complementary way.
	...

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