Mark Allan: Commercial Director UK Insurance, Bupa: Private healthcare in the pandemic and beyond (157)

InsTech - insurance & innovation with Matthew Grant

InsTech

Entrepreneurship, Investing, Business

4.8 • 50 Ratings

🗓️ 26 September 2021

⏱️ 23 minutes

🔗️ Recording | iTunes | RSS

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Summary

Health insurers have been on the front line of the COVID-19 pandemic. They have had to get to grips with the new peril of the COVID-19 virus, experience changes in demand and plan for the long term while adjusting to lockdowns and home working. Mark Allan, Commercial Director UK Insurance at Bupa, joins Robin to discuss Bupa’s experience during the pandemic in the UK and what lies ahead. Talking points include: The challenges of being a health insurer during a pandemic The long term impact of COVID-19 Digitising customer access and engagement The challenge of legacy systems Today’s podcast is sponsored by Fadata. Fadata has been providing software to the insurance market for over 30 years. Its modern insurance process platform, INSIS, spans the entire insurance product lifecycle for life, non-life and healthcare insurance. You can find out more about Fadata at www.fadata.eu. If you like what you're hearing, please leave us a review on whichever platform you use, or contact Matthew Grant on LinkedIn. Sign up to the InsTech London newsletter for a fresh view on the world every Wednesday morning. Continuing Professional Development - Learning Objectives InsTech London is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech London podcast or reading the accompanying transcript, you can claim up to 0.5 hours towards the CII member CPD scheme. The Learning Objectives for this podcast are: Understand some of the impacts the pandemic has had on health insurers Compare some of the ways that the pandemic has accelerated digitisation Recognise the potential of embedded insurance for health insurers To continue learning about the impacts of the pandemic on insurance, read our insight Covid-19 - Insurance innovation your time has come. If your organisation is a member of InsTech London and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 157 page of the InsTech London website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcript

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0:00.0	Good morning, good evening. Matthew Grant here, one of the partners at INSTECH London. Now, as you would have heard, if you'd listen last week to the, INSTEC is back out from behind the screen and live on stage.
0:23.6	And we had some excellent guests and welcome back over 180 of you to our regular venue at the Steel Yard in central London.
0:31.6	Well, you can look out for the highlights from that just as soon as we catch our breath to be able to do the edits.
0:35.6	Well, Robin Merton, my other partner at INSEC, is back again this week behind the microphone
0:41.1	and this time he is talking to Mark Allen from Bupa.
0:44.8	Now, those of you in the UK will, I'm sure, know Bupa as one of the largest private health care providers in the UK.
0:51.1	They've got a sizable insurance business as well.
0:53.3	Well, no surprise, the last
0:55.1	18 months has created many challenges for Bupa. But as you're about to hear from Mark,
1:00.1	the company responded very fast to the uncertainty of COVID and in many ways it's emerging
1:04.5	stronger and certainly with a more robust digital offering. We're delighted to have Bupa as a
1:09.6	corporate member of INSEC, but I'd also like to thank
1:12.5	our friends at FADATA, another of our corporate members who are supporting us in releasing
1:16.8	these podcasts and keeping the quality high. FDATA has been providing software to the insurance
1:22.0	market for over 30 years. Its insurance process platform, INSN-S-I-S, spans the entire insurance product
1:30.3	lifecycle for life, non-life, and healthcare insurance. You can find out more about FIDATA at
1:36.0	www.w.com.com.com. We'll put a link in the episode notes, but if you want to go there now,
1:41.8	F-D-A-T-A-N-A. Now, over to Robin and Mark.
1:54.2	This week we're delving into health insurance, and I'm absolutely delighted to have with me,
1:58.6	Mark Allen, who's the commercial director at UK for Bupa.
2:02.6	Mark, welcome.
2:03.7	Morning, Robin.
	...

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