March 4th - Travel: Things can only get better
Simon Calder's Independent Travel Podcast
The Independent
3.6 • 628 Ratings
🗓️ 4 March 2025
⏱️ 9 minutes
🧾️ Download transcript
Summary
March hasn't started brilliantly on the travel disruption front, with ultra-long passport queues at Stansted, a delayed flight from Gatwick and a cancelled train.
But I had an appointment to talk to Decius Valmorbida, president of travel for technology firm Amadeus – and finally caught up with him at McDonald's opposite Strasbourg station.
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Transcript
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| 0:00.0 | Hello and welcome to today's independent travel podcast with me, Simon Calder. It's Tuesday the |
| 0:05.7 | 4th of March. Not a month that's begun brilliantly for my travel. I came into Stansted Airport |
| 0:11.8 | at tea time on Sunday only to find it was almost impossible to get into the passport hall. There were so |
| 0:17.8 | many people. After that, I then went to Gatwick to fly to Strasbourg, |
| 0:24.7 | only to find my flight was an hour late, and then I arrived at that lovely Alsatian city to discover |
| 0:32.4 | my train had been cancelled. So, a lot of pain points, but fortunately, I had the opportunity to talk |
| 0:41.2 | to Decius Valmourbida. He is president of travel for the technology firm Amadeus. And, |
| 0:49.1 | well, eventually I called up with him due to all these problems, at McDonald's. He wasn't there. |
| 0:54.2 | He was at the headquarters in Madrid. |
| 0:57.0 | But he did tell me how things can only get better. |
| 1:02.4 | Yes, very much so, Simon. |
| 1:04.4 | Not only have ideas, but technology in general. |
| 1:06.9 | I think we want travel to go digital. |
| 1:09.1 | There are parts of travel that cannot go digital, which is people will continue to move and bags still needs to get to their places. |
| 1:16.8 | So that will continue to be physical. But there is a number of elements on the travel experience that can go digital and that can go seamless. |
| 1:25.4 | So an example is what you just said. Sharing your travel |
| 1:29.6 | documents is like, why cannot be done before? Why can't you share your digital passport with |
| 1:36.0 | the authorities, go through the passport control? All of that today can be done in a much more, |
| 1:41.9 | let's say, before you get there. so the queue doesn't exist. So I think |
| 1:45.9 | that's where we invest in towards. First, let me enumerate like three scenarios that I believe |
| 1:51.0 | are going to be the big changes. I think number one, this concept of being ready to fly or ready |
| 1:56.9 | to travel. So it's like how much planning in preparation you're going to do and how much |
... |
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