March 15th - Train delays and cancellations. Your rights to compensation and care.
Simon Calder's Independent Travel Podcast
The Independent
3.6 • 628 Ratings
🗓️ 15 March 2023
⏱️ 11 minutes
🧾️ Download transcript
Summary
The rail industry is facing cancellations and delays due to strike action, with the London Underground workers striking today and a national rail strike tomorrow. Seems like a good time to remind you as rail passengers of what you can expect and claim for in terms of compensation when trains are delayed or cancelled on you.
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Transcript
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| 0:00.0 | Hello and welcome to today's independent travel podcast. It's Wednesday the 15th of March, |
| 0:07.6 | which means that we're about to embark on the next round of rail strikes. Don't forget that |
| 0:13.5 | staff belonging to the RMT union working for 14 train operators, including those which |
| 0:20.1 | handle the vast majority of passengers within |
| 0:22.3 | England at least. We'll be going on strike tomorrow. That's Thursday. Also on Saturday, |
| 0:29.5 | the 18th, then on Thursday the 30th of March and also at the 1st of April. So do check if your train is still going to be running. |
| 0:40.9 | Now, in order to answer your questions, |
| 0:43.6 | I've once again brought along my colleague Charlotte Hindle, |
| 0:47.0 | who gets lots and lots of questions |
| 0:48.7 | with lots and lots of readers and listeners. |
| 0:50.9 | And so, Charlotte, welcome and tell me what people are concerned about. |
| 0:55.7 | Okay. So let's just have a look at the strikes. If you've got a ticket on a day when there |
| 1:00.7 | is a strike and your train is still running, is there any compensation or anything due to you |
| 1:08.0 | if you decide that actually you don't want to take that train because you're |
| 1:11.0 | still because of strike day and you're actually unsure about whether it actually is going to go ahead or not. |
| 1:16.7 | Yeah, generally they're being very flexible. The train companies, if you've got an advanced booking |
| 1:21.8 | for a strike day, then you can use it. Some of them are saying right up until next Tuesday, |
| 1:26.7 | you know, travel at a time that suits you. |
| 1:29.8 | But generally, it's worth saying that once the strike timetables are published and they're all available now, |
| 1:36.4 | those trains, at least for this coming Thursday and Saturday, there's a very good chance that they will be. |
| 1:42.5 | Okay. And say your train isn't running because of a strike. |
| 1:47.5 | Can you get your money back? |
... |
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