“People will forget what you said, they will forget what you did, but they will never forget how you made them feel.” — Maya Angelou

Good manners are not just a reflection of your character; they are also a unique advantage that can help you stand out in a crowded marketplace. In this episode, Brian describes how good manners can benefit you in life and in business. He explains why good manners are great for building relationships, he outlines why being consistently mannerly is the mark of a professional, and he provides a good manners checklist to help you better connect with and serve your customers. By the end of the episode, you’ll have the tools you need to share great energy, make the world a better place, and win big!

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Inspirational quotes from today’s interview

“Manners are a great reflection of, and a builder of, character.” — Brian Buffini

“If you want to be successful, you have to swim against the current.” — Brian Buffini

“We are drifting every single day towards becoming a more self-absorbed culture.” — Brian Buffini

“Having good manners is a great and unique advantage in the marketplace.” — Brian Buffini

“The hardest job kids face today is learning good manners without seeing them!” — Fred Astaire

“Good manners will help you in life, in relationships, and ultimately in business.” — Brian Buffini

“When you have good manners, it’s easy to stand out.” — Brian Buffini

“Exercising good manners exercises the heart.” — Brian Buffini

“If you act like a drone, eventually you’ll be replaced by one.” — Brian Buffini

“I have committed to a life of good manners, courtesy, and respect because I want to reflect who I am.” — Brian Buffini

“Politeness is a sign of dignity, not subservience.” — President Roosevelt

“Manners are the lubricating oil of an organization.” — Peter Drucker

“People will forget what you said, they will forget what you did, but they will never forget how you made them feel.” — Maya Angelou

“Give it out in slices and it will come back in loaves.” — George Buffini

“We judge ourselves by our intentions, we judge everyone else by their actions.” — Brian Buffini

“He who sows courtesy, reaps friendship.” — St. Basil

“Respect for ourselves guides our morals; respect for others guides our manners.” — Laurence Sterne

“Good manners are made up of petty sacrifices.” — Ralph Waldo Emerson

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