Now, listen, the guy that you went into your room

who runs our cigar lounge now, his name is Mikhail. I have to give him a shout out. Mikhail was the general manager of an Italian restaurant here that I would go to three times a week. I know. I know. You told you the story. You used to three days, but you ended up going five days. Yes. But let me tell you what happened with him. Finally one day he wants to start his own thing.

I said, why don't you come here and run the... ended up going five days. Yes, but let me tell you what happened with him. Finally one day,

he wants to start his own thing. I said, why don't you come here and run this whole place?

The feeling he gives you, horse, he's able to make the customer feel like you're the only thing

that exists in the world. It is such a valuable skill for human being to have.

It's such a valuable skill for a human being to have.

And I'm willing to pay premium for that.

It's a very, very valuable thing for somebody.

You work hard.

You want to go to a place to be left alone.

So where do you go to right now, restaurant? Where do you go to right

now where you feel like the service here is impeccable? What are some places you go today

you like the service you get? We have some small places not known in Atlanta. You see,

I travel still 100 days a year. I used to drive over 200 days a year. What happens when

I arrive somewhere? They pick you up with a limousine. They take you to a gourmet restaurant.

I don't want to go to a gourmet restaurant when I come home with my wife. Is there home or we go to

some similar spot? People know us there. And so you have the attention because they know you and people

say we're glad you're here and that's what you want if that gentleman in the in the ritz here would have

said to you my gosh please forgive me i messed up and i would have moved on there you are by. By the way, I would have moved on the moment.

If you would have just came up and give me the attention and say,

we messed up, he told me the truth.

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