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When it comes to making social media safe for LGBTQ people,

it seems like there's been one step forward, two steps back.

From American Public Media, this is Marketplace Tech. I'm Megan McCarty-Karino.

The gay and lesbian alliance against defamation, or glad, recently released its annual social media safety index.

It scores the five biggest platforms, Facebook, Instagram, TikTok, YouTube, and Twitter,

on how well they're doing, protecting LGBTQ-plus users from harassment and abuse.

All five platforms received failing grades. Facebook, Instagram, TikTok, and YouTube did improve their scores slightly over last year,

but Twitter score sank, hitting a new low of 33 out of 100,

according to Jenny Olson, Glad's program director for social media safety.

All of the platforms actually do have policies around anti-LGBTQ hate speech.

You can't target people on the basis of sexual orientation or gender identity,

and so they all get a perfect score on that, but are still inadequate in terms of their policies

and enforcement and overall safety with regard to LGBTQ folks.

What kinds of specific policies were you looking at when it comes to LGBTQ safety?

So, yeah, the things that we rated on range from, do the companies have a, for instance,

an express policy commitment to protect trans non-binary and gender non-conforming users

targeted misgendering and dead naming? This is repeatedly referring to someone

as the wrong gender as a form of expressing contempt and bullying and harassing people.

That is such a prominent form of anti-transhate online that we see, and one of the reasons that

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