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Slack.com slash DHQ. It's just easier to answer people's questions with a video. You know,

this idea that we can and should continue doing what's comfortable and easy, typing stuff

up and sending it, copying and pasting things and sending it. It's like that party is over

and it's time to take advantage of these things that technology has given us. I mean, they

assign so much more value to it than if I had taken eight minutes and typed up the same

thing in four paragraphs with a couple of links to support articles or, you know, these

kinds of things like that's so deeply human that it is transformative in the way that we

work. I'm on this journey with me. Each week when you join me, you're going to chase down

our goals. Overcome adversity and set you up for a better tomorrow.

I'm ready for my close time. Hi and welcome back. I'm so excited for you to meet my guest

this week. Ethan Butte is chief evangelist at Bomb Bomb Wall Street Journal best-selling

co-author of human centered communication and of rehumanize your business host of the

customer experience podcast, which I was lucky enough to be a guest on. Ethan, thank you

so much for being here. Sure. Thank you. And I love the time that we spent together on

episode 164 of the podcast. I really am excited about overcome your villains and I was excited

to talk about it after reading it. I'm happy to be here too.

Okay. So I like to give a little behind the scenes. And I want to share with everybody

...