4.6 • 1.9K Ratings
🗓️ 1 June 2025
⏱️ 20 minutes
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In this “Lessons” episode, former FBI hostage negotiator Chris Voss reveals how tactical empathy can transform your business communication—showing why understanding someone’s perspective doesn’t mean agreeing with it, how articulating their fears builds trust and diffuses tension, and why silence and curiosity often lead to the most honest, productive conversations. Learn how to disarm defensiveness, avoid projecting your own biases, and use empathy as a powerful tool to uncover truth, connect deeply, and negotiate more effectively in any situation.
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0:00.0 | NetSuite is a success story partner. Now, what does the future hold for business? If you ask nine experts, you're going to get 10 answers. Bull market, bear market. Rates will rise. Rates will fall. Honestly, I just wish somebody could invent a crystal ball. But until then, over 41,000 businesses have future-proofed their business with NetSuite by Oracle, the number one cloud ERP, |
0:21.3 | bringing accounting, financial management, inventory, and HR into one fluid platform. With real-time |
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0:32.3 | closing the books in days, not weeks, you're spending less time looking backwards and more |
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0:43.9 | millions, NetSuite helps you respond to immediate challenges and seize your biggest opportunities. |
0:49.6 | And speaking of opportunity, download the CFO's Guide to AI and machine learning at netsuite.com |
0:55.2 | slash Scott Clary. The guide is free to you at net suite.com slash Scott Clary. NetSuite.com |
1:03.3 | slash Scott Clary. Lingota is a partner of success story. Look, I'll be real with you. |
1:08.9 | My French used to be solid. I learned it in school. I even |
1:12.2 | had decent pronunciation. But when I booked a trip to France last year, it was a total blank. |
1:18.2 | I could barely order a croissant without sounding like a tourist. So I jumped into the Lingota |
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1:48.3 | them all, you get 50% cash back. That's basically four euros or $5 per class. That's insane value. |
1:56.2 | Go to try.lingota.com slash success underscore sprint and then use my code Scott Sprint for an extra |
2:07.3 | 20 euro off on top of their current deal. Registration closes May 5th. Classes start May 12th. Let's |
2:14.4 | get fluent. In this lesson's episode, learn how tactical empathy improves negotiations by focusing on understanding, not agreement. |
2:21.9 | Learn why articulating someone else's perspective builds trust without compromising your own position. |
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