Lessons in Unreasonable Hospitality with Will Guidara | E1966
This Week in Startups
Jason Calacanis
4.2 • 1.4K Ratings
🗓️ 14 June 2024
⏱️ 66 minutes
🧾️ Download transcript
Summary
This Week in Startups is brought to you by…
Oracle - Oracle Cloud Infrastructure, or OCI, is a single platform for your infrastructure, database, application development, and AI needs. Take a free test drive of OCI at https://www.oracle.com/twist.
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LinkedIn Ads - To redeem a $100 LinkedIn ad credit and launch your first campaign, go to http://www.linkedin.com/thisweekinstartups
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Todays show:
Will Guidara joins Jason to discuss the book Unreasonable Hospitality and how it relates to all businesses including startups (3:44), Will’s annual “The Welcome Conference” in NY (14:32), how the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - which then led to his involvement with future seasons (36:19), and more!
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Timestamps:
(0:00) Will Guidara of Unreasonable Hospitality joins Jason.
(3:44) Important premises from the book Unreasonable Hospitality and how it relates to all businesses including startups.
(6:26) Will explains how it felt to see parts from his book appear on the hit show The Bear.
(8:13) Iconic examples of hospitality and how it can turn customers into advocates for your brand.
(10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.
(11:08) Powerful examples of going above and beyond for your customer.
(14:32) Will’s annual “The Welcome Conference” in NY.
(20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist
(22:13) Jason shares an anecdote of how he helps others.
(24:17) Will and Jason riff on interesting examples of unreasonable hospitality, including one that should exist for airplane passengers.
(30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups
(32:12) A perspective shift that changes the value of call centers.
(36:03) How the show The Bear lifted Will’s ‘NY street hotdog’ story and made it their own - leading to his involvement for future seasons.
(40:21) Will feels that The Bear was able to craft and articulate his message spot on in one of their best episodes.
(42:22) How to gain from the addictive personality traits in the restaurant business.
(51:15) The “Chicken for Two” at the NoMad hotel.
(53:31) Breaking down the state of tipping culture and how its removal from Eleven Madison Park was highly successful.
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Subscribe to This Week in Startups on Apple: https://rb.gy/v19fcp
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Check out Unreasonable Hospitality: https://www.unreasonablehospitality.com/
Sign up for Will’s newsletter: https://www.unreasonablehospitality.com/newsletter
Check out “The Welcome Conference”: https://www.thewelcomeconference.com/
Check out Will’s hospitality agency “Thank You”: https://www.thankyou.nyc/
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Follow Will:
LinkedIn: https://www.linkedin.com/in/willguidara/
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Follow Jason:
LinkedIn: https://www.linkedin.com/in/jasoncalacanis
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Thank you to our partners:
(10:04) Oracle - Take a free test drive of OCI at https://www.oracle.com/twist.
(20:57) DevSquad - Get an entire product team for the cost of one US developer plus 10% off at http://www.devsquad.com/twist
(30:44) LinkedIn Ads - Get a $100 LinkedIn ad credit at http://www.linkedin.com/thisweekinstartups
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Great 2023 interviews: Steve Huffman, Brian Chesky, Aaron Levie, Sophia Amoruso, Reid Hoffman, Frank Slootman, Billy McFarland
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Check out Jason’s suite of newsletters: https://substack.com/@calacanis
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Follow TWiST:
Substack: https://twistartups.substack.com
Twitter: https://twitter.com/TWiStartups
YouTube: https://www.youtube.com/thisweekin
Instagram: https://www.instagram.com/thisweekinstartups
TikTok: https://www.tiktok.com/@thisweekinstartups
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Subscribe to the Founder University Podcast: https://www.founder.university/podcast
Transcript
Click on a timestamp to play from that location
| 0:00.0 | I really believe that the only competitive advantage that exists over the long term comes through hospitality through consistently and generously investing in relationships. |
| 0:11.4 | I think when it comes to getting addicted to hospitality |
| 0:15.0 | that's not limited to restaurants alone, |
| 0:17.2 | and that's honestly one of the biggest messages |
| 0:19.2 | that the entire book is, |
| 0:20.6 | addictions are bad, except for this one, can we all please, please get addicted to making other people |
| 0:28.0 | to making other people happy. |
| 0:30.0 | This week in startups is brought to you by Oracle. |
| 0:33.7 | Oracle Cloud Infrastructure, or OCI, is a single platform for your infrastructure, |
| 0:40.2 | database, application development, and AI needs, take a free test drive of |
| 0:46.0 | OCI at oracle.com slash twist. Dev Squad. Most Dev agencies only offer developers. Why? Because product management is hard. |
| 0:57.0 | Get an entire product team for the cost of one U.S. developer plus 10% off at Dev Squad.com slash twist and LinkedIn |
| 1:07.1 | ads to redeem a $100 LinkedIn ad credit and launch your first campaign go to |
| 1:13.1 | LinkedIn.com slash this week in startups. |
| 1:17.1 | All right everybody many of you know that I grew up in the |
| 1:19.9 | restaurant business and that my favorite show last year was the bear my favorite |
| 1:24.6 | episode was episode five forks and what you may not know is my favorite |
| 1:29.4 | restaurant when I was growing up in the 90s going to school in Manhattan was Grand Mercy Tavern, part of the Union Square |
| 1:35.5 | Hospitality Group, which had 11 Madison Park in it I guess at some point. |
| 1:40.1 | And the reason I loved it was because, hey listen, I was broke and I used to sit at the bar at |
| 1:45.2 | Grand Mercy Tavern when I would try to get a girl to go on a date with me and I would ask |
| 1:49.8 | the bartender hey is there any way I could get the souffle from the back I know it's not on the |
... |
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