This is an I-Heart podcast.

This is Lee Habib, and this is our American Stories, the show where America is the

star and the American people.

And we love to hear your stories.

You're the hour in Our American Stories.

Send them to Our American Stories.com.

There are some of our favorites.

And one of our favorite recurring types of stories to tell is the story of founders of people who start things,

who have the courage and the desire to do so. And it is no simple thing to do, and we don't spend

nearly enough time in this country talking about people who start things. Today we're going to

tell the story of a legend and leader in the hotel world,

Horst Schultzzi, and how he reshaped how service and hospitality are defined in the business

world, standards that have become world famous. Throughout the years, Schultzsche worked for

both Hilton Hotels and Hyatt Hotels Corporation

before becoming one of the founding members of the luxury hotel chain, the Rich Carlton, in 1983.

Horst is also a Christian and tries his best to live by his faith at home and at work.

Here's a story of how he deals with and thinks about his employees, his company, and the founding vision of the Rich Carlton.

We particularly in our industry, we hire because our industry has over 100% turnover.

They're constantly open jobs in the hotel and their jobs have to be filled.

So what do we do? We hire.

And we said finally, we're not going to do that. We're going to select.

We're going to suffer through the open shop until we have somebody who actually fits into

...