Generative AI didn’t arrive overnight in insurance. But suddenly, everyone can see inside the black box. In this episode of Scouting for Growth, Sabine VanderLinden is joined by Leandro DalleMule, one of the most seasoned leaders in data and artificial intelligence, with nearly 30 years of experience driving growth across industries—from retail and energy to financial services and insurance. Today, Leandro serves as Global Head of AI and Data at Deloitte (and at the time of recording, was leading AI innovation at Planck), where he spearheads one of the most advanced generative AI platforms for commercial insurers, deployed across four continents. Leandro’s career is a powerful reminder that innovation doesn’t happen in silos. Having worked at AIG, Citibank, BlackRock, and now Deloitte, he has spent decades bridging sectors, geographies, and disciplines—and that cross-pollination is exactly what the insurance industry needs right now. One of the episode’s most revealing moments comes when Leandro explains that large language models have been part of Planck’s technology stack for years—long before ChatGPT made generative AI mainstream. What changed wasn’t the technology itself, but visibility. Suddenly, the industry could interact with AI in natural language. And once people start asking questions, it becomes addictive. At its core, the problem Leandro and his teams are solving is simple—but mission-critical: Efficiency, in an industry where underwriting margins are razor thin Accuracy, in a world where decisions are only as good as the data behind them Generative AI enables both—by pulling from multiple structured and unstructured data sources, reconciling them, and presenting insights in ways underwriters can actually use. What once took hours—or days—can now happen in moments, with far greater precision. Yet adoption remains uneven. In traditional insurance carriers, Leandro notes, awareness of tools like ChatGPT sits around 50%. Actual usage drops closer to 30%. The opportunity gap is enormous. And it won’t stay open for long. Generative AI isn’t just transforming insurance—it’s reshaping how humans interact with technology altogether. Interfaces are becoming conversational. Decision support is becoming collaborative. The distance between user and machine is collapsing. Leandro also shares his broader playbook for future-proofing organisations: leveraging cross-industry partnerships, learning from adjacent sectors, and investing early in ecosystems rather than isolated tools. Innovation, he argues, is rarely about inventing something entirely new—it’s about applying proven capabilities in smarter, faster, and more human ways. For leaders, this episode delivers: A grounded view of what generative AI is actually doing in underwriting today Insight into why adoption lags—and how to close the gap Lessons from applying AI across multiple industries, not just insurance A reminder that the next generation already expects AI to “just work” 🎧 If you’re an insurer, InsurTech founder, investor, or data leader wondering how generative AI moves from hype to real impact, this episode is essential listening. Because the future of insurance won’t be decided by who talks most about AI. It will be decided by those who use it first—and use it well.