Leading Through Chaos With Stephanie Chung 7 | 22

Radical Candor: Communication at Work

Radical Candor

Business, Management, Careers

4.7 • 729 Ratings

🗓️ 28 May 2025

⏱️ 50 minutes

🔗️ Recording | iTunes | RSS

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Summary

Leadership sounds empowering—until you're navigating chaos, clunky systems, and a team giving you major side-eye. Amy and Kim talk with Stephanie Chung—trailblazing exec, leadership strategist, and accidental trust-builder—about the messy reality of stepping into high-stakes roles. Stephanie gets candid about what it’s really like to walk into a company mid-crisis, how to lead teams that don’t look, think, or operate like you, and why asking the right questions beats having all the answers. From decoding broken sales processes to building authentic relationships, her approach blends Radical Candor with radical curiosity. Her book Ally Leadership isn’t just a guide—it’s a wake-up call for anyone ready to lead with heart, backbone, and an open mind. If you’ve ever doubted your instincts or feared saying the wrong thing, this episode is your invitation to lead anyway—and lead better. Get all of the show notes at ⁠⁠⁠RadicalCandor.com/podcast⁠⁠⁠. Episode Links: Transcript Stephanie Chung and Associates, Inc. | LinkedIn Stephanie Chung The Radical Candor Guide to Leading Through Uncertainty Ally Leadership: How to Lead People Who Are Not Like You Connect: ⁠⁠⁠Website⁠⁠⁠ ⁠⁠⁠Instagram⁠⁠⁠ ⁠⁠⁠TikTok⁠⁠⁠ ⁠⁠⁠LinkedIn⁠⁠⁠ ⁠⁠⁠YouTube⁠⁠⁠ ⁠⁠Bluesky⁠⁠ Chapters: (00:00:00) Introduction Kim and Amy introduce leadership expert Stephanie Chung. (00:01:31) Leading Through Change: Where to Start The process of evaluating and addressing organizational challenges. (00:05:43) Diagnosing Sales Challenges How process inefficiencies—not people—often hinder sales teams. (00:07:21) Building Trust as a New Leader Strategies for establishing trust with new teams from day one. (00:10:07) Transforming JetSuite: From Commodity to Luxury Lessons from leading cultural and brand transformation. (00:11:46) Feedback & Self-Awareness in Leadership The importance of vulnerability and inviting radical feedback. (00:17:50) Ally Leadership & Generational Diversity Why curiosity is key to leading across generations and identities. (00:24:20) Being an Underrepresented Leader Navigating workplace bias and building allyship in leadership. (00:30:11) Courageous Leadership & Using Your Voice The importance of speaking up and building leadership muscle early. (00:33:27) Neuroscience of Bias & Rewiring the Brain How to overcome in-group bias through exposure and curiosity. (00:38:13) Asking Questions to Build Trust Using questions to uncover personal connections and build rapport. (00:40:26) Listening to Understand, Not to Respond Tactics for active, empathetic, and observant listening. (00:43:07) Where to Find Stephanie Leadership legacy, travel tips, and connecting with Stephanie. (00:47:08) Conclusion Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	Got a business problem? There's a TED Talk for that. Stay updated on everything business, on TED Business, a podcast hosted by Columbia Business School Professor Modupe Akanola. Every week she'll introduce you to leaders with unique insights on work, answering questions like, how do four-day work weeks work? Do Will a Machine ever take my job?
0:25.0	Get some surprising answers on TED Business wherever you listen to podcasts.
0:28.1	Hey, I'm Dr. Maya Shunker.
0:31.2	I host a podcast called A Slight Change of Plans that combines behavioral science and storytelling to help us navigate the big changes in our lives.
0:36.7	I get so choked up because I feel like your show and the conversations are what the world needs,
0:44.5	encouraging, empowering counter programming that acts like a lighthouse when the world feels dark.
0:52.3	Listen to a slight change of plans wherever you get your podcasts.
1:00.7	Hello, everybody.
1:02.5	Welcome to the Radical Canter podcast.
1:04.7	I'm Kim Scott.
1:06.3	I'm Amy Sandler, and today we are talking about leading in turbulent times, what it looks like to lead with clarity, with compassion, and courage when things are uncertain.
1:18.1	And we are so fortunate to have a guest who is a speaker, a C-suite executive, a thought leader, Stephanie Chung.
1:26.2	Stephanie is author of ally leadership, how to lead people who are not
1:30.7	like you. Stephanie has held senior leadership roles in the aviation and hospitality industries,
1:37.9	including president of Jet Suite and chief growth officer at Wheels Up. And Stephanie is known for helping companies and people
1:46.8	rethink how they operate and grow, especially in moments of change. So a heartfelt welcome to Stephanie.
1:55.9	Thank you so very much for having me. I am excited. I think we're going to have such a good conversation.
2:01.5	I've got three women getting ready to talk about radical, rattle, candor, and leadership.
2:06.2	And leadership. We're going to fix everything. So thank you for having me. Thank you for coming.
2:11.7	I knew that we had to have you on the podcast when you and I had a Zoom call a few weeks ago. Yes, we definitely had a good,
2:20.1	it was like an instant sisterhood. I literally, I was like, oh my God, she's my tribe.
2:27.5	It's so interesting, even just those points of connection and synergy. It's interesting to think about
	...

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