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Squawk Pod

Leaders Playbook: Inside Uber 1/21/26

Squawk Pod

CNBC

Business News, News, Investing, Business

4.2543 Ratings

🗓️ 21 January 2026

⏱️ 21 minutes

🧾️ Download transcript

Summary

CNBC Leader's Playbook features conversations with the world’s top CEOs and business leaders about how they think, decide, and lead, hosted by CNBC Senior Media & Tech Correspondent Julia Boorstin. In this episode, Uber CEO Dara Khosrowshahi and President/COO Andrew Macdonald reveal the leadership strategies that helped make Uber the #1 ride sharing app in the world, and expanded the platform to food delivery and beyond. All-new episodes air Wednesdays at 10PM ET/PT on CNBC. Visit CNBC.com/LeadersPlaybook for more.

Transcript

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0:00.0

On this episode of Leader's Playbook,

0:03.0

We're doing 36 million rides a day.

0:05.0

Inside Uber, the global tech giant that's transforming transportation and food delivery.

0:11.0

I started driving people around myself.

0:13.0

Meet the CEO who jumped in the driver's seat to turn around a toxic culture and a business weighed down by billions in losses.

0:21.5

Running Uber has been an incredible challenge.

0:23.5

His strategy to drive change.

0:25.6

We had to reinvent our culture to be able to grow in the right way.

0:30.5

Regained customers' trust.

0:32.3

Leadership sometimes is swimming against the current.

0:34.5

And find opportunities when 85% of revenue evaporated overnight.

0:39.5

You have to go into wartime mode. Plus, how he's positioning his team to future-proof the business.

0:45.4

I think long-term it's going to be a massive societal shift. Leaders playbook Uber starts now.

0:51.8

I'm meeting Uber CEO Dara Khashahi at the company's office in lower Manhattan. He joined Uber

0:57.8

in 2017 after spending more than a decade growing Expedia into one of the world's largest online

1:03.8

travel companies. There he worked alongside billionaire tech titan Barry Diller, who promoted him to CEO when he was just 36 years old.

1:13.2

When Khazra Shah, he left Expedia to run Uber, the ride-sharing platform was in crisis.

1:18.9

I'm here to discover the leadership skills that enabled him to turn a troubled tech company

1:23.3

into a profitable, publicly traded global powerhouse.

1:27.8

When you took over Uber back in 2017, you took on the role of CEO, it was struggling with so many issues.

1:34.4

What made you decide to take on that challenge?

1:36.7

For me, it was about the impact that Uber has on everyday life.

...

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