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Business Wars Daily

Kohl’s Wants Your Amazon Returns

Business Wars Daily

Audible

Business, Business News, News, Daily News

4.6717 Ratings

🗓️ 1 May 2019

⏱️ 4 minutes

🧾️ Download transcript

Summary

Today is Wednesday, May 1, and we’re looking at Kohl’s vs. Amazon.

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Transcript

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1:05.7

Thank you. McMillan Online Community. From Wondry, I'm David Brown, and this is Business Wars Daily on this Wednesday, May 1st.

1:10.5

Did you ever wonder why the returns desk at most department stores is as far away as possible from the front door?

1:16.7

Maybe to get you to cross the store and see all the tempting merchandise on your way to returning those two small jeans, perhaps.

1:24.6

While no retailer likes having merchandise returned, returns can have an upside, more

1:29.0

foot traffic. The more often you physically walk into a store, the more likely you are to make a

1:33.8

purchase, which brings us to returns as a competitive advantage. And a shrewd move on the part of

1:40.4

Coles, the discount department store chain. Last week, Coles announced that shoppers can return items they bought on Amazon at any of

1:48.0

Cole's 1,100-plus locations.

1:50.8

That's a big deal for both businesses.

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