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Passion Struck with John R. Miles

Kim Scott on How to Foster Honest Feedback and Build Trust | EP 542

Passion Struck with John R. Miles

John R. Miles

Mental Health, Alternative Health, Education, Self-improvement, Health & Fitness

4.7 • 779 Ratings

🗓️ 5 December 2024

⏱️ 69 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this episode of the Passion Struck podcast, John R. Miles sits down with bestselling author and workplace culture expert Kim Scott to explore the transformative power of honest feedback and trust in leadership. Drawing from her groundbreaking books Radical Candor and Radical Respect, Kim delves into the core principles that help leaders foster open communication and build high-trust teams.Link to the full show notes:  https://passionstruck.com/kim-scott-foster-honest-feedback-and-build-trust/Call to Action: This episode is packed with valuable lessons on how leaders can model openness, encourage honest feedback, and build cultures rooted in respect and trust. Whether you're a seasoned manager or just starting your leadership journey, Kim’s wisdom offers actionable takeaways to elevate your workplace relationships and foster a more engaged and collaborative team.Sponsors:In this episode, you will learn:
  • The four quadrants of communication—Radical Candor, Ruinous Empathy, Manipulative Insincerity, and Obnoxious Aggression—and how to navigate them effectively.
  • Why "caring personally" and "challenging directly" are essential for fostering honest feedback and building trust.
  • Practical strategies for addressing bias, prejudice, and bullying in the workplace.
  • How to transition from Ruinous Empathy to Radical Candor to improve communication and relationships.
  • The importance of creating psychological safety and encouraging open feedback in teams.
  • Kim Scott’s actionable framework for becoming an "upstander" and addressing difficult situations with courage and clarity.
  • The role of real-time interventions and shared vocabulary in promoting respectful communication.
  • How leaders can balance empathy and directness to build stronger, more effective teams.
Connect with Kim Scott: https://kimmalonescott.com/For more information on advertisers and promo codes, visit Passion Struck Deals.Join the Passion Struck Community! Sign up for the Live Intentionally newsletter, where I share exclusive content, actionable advice, and insights to help you ignite your purpose and live your most intentional life. Get access to practical exercises, inspiring stories, and tools designed to help you grow.  Learn more and sign up here.Speaking Engagements & Workshops Are you looking to inspire your team, organization, or audience to take intentional action in their lives and careers? I’m available for keynote speaking, workshops, and leadership training on topics such as intentional living, resilience, leadership, and personal growth. Let’s work together to create transformational change. Learn more at johnrmiles.com/speaking.Episode Starter Packs With over 500 episodes, it can be overwhelming to know where to start. We’ve curated Episode Starter Packs based on key themes like leadership, mental health, and personal growth, making it easier for you to dive into the topics you care about. Check them out at passionstruck.com/starterpacks.Catch More of Passion Struck:If you liked the show, please leave us a review—it only takes a moment and helps us reach more people! Don’t forget to include your Twitter or Instagram handle so we can thank you personally.How to Connect with John:Connect with John on Twitter at @John_RMiles and on Instagram at @John_R_Miles. Subscribe to our main YouTube Channel here and to our YouTube Clips Channel here. For more insights and resources, visit John’s website.Want to explore where you stand on the path to becoming Passion Struck? Take our 20-question quiz on Passionstruck.com and find out today!

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Disclaimer

The Passion Struck podcast is for educational and entertainment purposes only. The views and opinions expressed do not necessarily reflect those of Passion Struck or its affiliates. This podcast is not a substitute for professional medical or psychological advice.

Transcript

Click on a timestamp to play from that location

0:00.0

Coming up next on Passionstruck.

0:02.3

The whole point of hiring people is to encourage them to make a contribution.

0:06.6

I mean, there's no point at all in hiring great people and then telling them to sit down and

0:11.5

shut up, which is really what bias prejudice and bullying in different ways do to people.

0:17.3

I think it's important for leaders to learn how to teach their teams to disrupt bias in the moment.

0:24.6

If we ignore these comments, then we reflect and reinforce them.

0:27.6

Welcome to Passion Struck.

0:29.6

Hi, I'm your host, John R. Miles, and on the show, we decipher the secrets, tips, and guidance of the world's most inspiring people and turn their wisdom

0:39.0

into practical advice for you and those around you. Our mission is to help you unlock the power

0:45.5

of intentionality so that you can become the best version of yourself. If you're new to the show,

0:50.9

I offer advice and answer listener questions on Fridays.

0:55.1

We have long-form interviews the rest of the week with guests ranging from astronauts to authors,

1:01.1

CEOs, creators, innovators, scientists, military leaders, visionaries, and athletes.

1:07.5

Now, let's go out there and become Passionstruck.

1:10.7

Hey, Passionstruckruck fam. Welcome back to

1:13.2

episode 542 of the Passion Struck podcast. I'm your host, John Miles. I am so grateful for your

1:19.3

continued energy, passion, and commitment to living a more intentional life. Week after week,

1:24.5

you show up ready to elevate yourselves, and that's what makes this community so powerful.

1:28.5

If you're joining us for the first time, welcome to the Passion Struck family.

1:32.0

You've just joined a global community focused on igniting purpose and living boldly with intention,

1:37.3

and we're thrilled to have you with us.

1:39.4

Before we dive in to today's episode, let's take a moment to recap my conversation from earlier this week.

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