Technology doesn’t fail transformations. Humans do—when change isn’t designed for how we actually think, feel, and adapt. In this episode of Scouting for Growth, Sabine VanderLinden sits down with Karrie Sullivan, a change management and organisational design expert operating at the cutting edge of psychology, leadership, and artificial intelligence, to explore why AI is fundamentally reshaping how organisations approach change. Karrie’s work challenges a long-held assumption: that change management is primarily about process. Instead, she argues it’s about self-awareness, mindset, and resilience—and AI is now giving us new tools to see those human dynamics more clearly than ever before. A central theme of the conversation is self-knowledge. While aspects of our core personality may be relatively stable, our capacity to evolve, adapt, and grow is highly dynamic. That adaptive space is where real transformation happens—both for individuals and organisations. Without introspection, change initiatives remain superficial. With it, they become sustainable. Karrie shares how she works at the intersection of startups and large enterprises, identifying the right people to pilot new technologies and behaviours before scaling best practices more broadly. Rather than forcing adoption across an entire organisation, her approach focuses on a critical minority: the 7% of individuals who can turn chaos into opportunity, stay resilient under pressure, and move faster than the system around them. These “result drivers” become catalysts. They experiment. They learn. They fail fast—and in doing so, they create repeatable patterns that others can follow. This is how organisations reduce the time it takes to move from disruption to high performance. AI plays a powerful role here—not as a blunt instrument, but as a precision tool. Through AI-enabled personality and mindset assessments, Karrie helps organisations hyper-target adoption efforts for technologies like Microsoft Copilot. The goal isn’t universal uptake on day one, but meaningful adoption by the right people first. The episode also delivers a healthy dose of realism. Not every new technology will be right for every business. The value lies in testing, learning, and adapting, rather than chasing tools for their own sake. Innovation isn’t about speed alone—it’s about fit. Throughout the conversation, one message is clear: the future of change management is deeply human. Leaders who succeed won’t just deploy technology—they’ll build cultures that value resilience, curiosity, and psychological safety. Listeners will walk away with practical insight into: Why self-awareness is foundational to successful transformation How AI can accelerate—not replace—human-centred change Why a small minority often drives the majority of results How to spot resilient, innovation-ready leaders Why culture beats compliance every time 🎧 If you’re leading transformation, adopting AI, or navigating constant disruption, this episode is essential listening. Because the real question isn’t how fast technology changes— it’s how well humans change with it.