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Am I the Jerk?

Karen Demands We Turn Her Cell Phone Back On... But Refuses to Pay Her Bill

Am I the Jerk?

amithejerk.com

Society & Culture, Relationships

4.83.2K Ratings

🗓️ 26 August 2024

⏱️ 22 minutes

🧾️ Download transcript

Summary

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Transcript

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0:00.0

And entitled Karen calls me stupid, all because her phone bill wasn't paid,

0:04.2

thus resulting in her service being cancelled.

0:06.6

But after dealing with this lady for far too long,

0:09.2

I decided that enough was enough, resulting in me kicking her out of my store without helping her any further.

0:15.0

And I honestly hope I never have to deal with that entitled Karen ever again.

0:18.6

Here's what happened.

0:19.6

Okay, so for a bit of background, I work as a manager for a major cell phone carrier.

0:24.0

The amount of times we see customers who don't pay their bill and get mad that their service

0:28.2

is shut off is crazy.

0:30.1

Like yeah, we're not going to provide you service if you don't pay what you owe.

0:33.6

But I also do understand that people run into financial issues and I will do what I can to help them out.

0:38.8

Just don't be a jerk and we can see what can be done.

0:41.3

So recently I had a Karen show up to my store in a huff. When I see customers

0:45.8

looking angry or annoyed come in, I take them instead of giving them to one of my reps because I feel like

0:51.4

ultimately I'll get asked to help anyways.

0:54.1

So I see her walk in with her kids and I look towards her and I smile.

0:57.3

I say to her, hi there, how are you doing today?

0:59.8

She looks at me and says, not so good.

1:01.9

I continue by saying, oh, I'm sorry to hear that, what seems to be the problem?

1:05.5

The Karen then says, well, you guys cut off my service, and I'm mad because I talked to your customer service

1:10.9

yesterday, and they said that I should be fine with service

1:14.0

until I make my payment next week. Now when it comes to situations like this all I

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