Karen demands a fourth floor room in our three-story hotel, so I take her to the rooftop with her

luggage in tow. Here's what happened. Subscribe to Am I the Jerk on YouTube and hit the bell for

notifications. Several years ago, I worked front desk at a privately owned hotel, non-chain,

that had been a days in five years prior. The only way to book a reservation was to talk to the

front desk staff. No online reservations, no third party reservations. About 50% of our rooms

were sold to walk-ins. One holiday weekend, we're booked full. Our elderly elevator is having

some trouble with all the traffic and spooking guests, so I close it and call for a repairman,

but it's 10 o'clock at night, so I'm not expecting anybody until the next morning.

All of our guests are checked in. Our accessibility rooms are on the same floor as the lobby,

so I'll just help out anyone with their luggage if they have more and put up a sign saying so.

In walks a woman, I don't recognize from check-in. She plops a piece of paper in front of me and

then goes and gets lots of luggage. The paper shows her with a reservation at days in at this

address for tonight, for a tenth of the price that we were selling before being fully booked.

She comes back to the desk, likely thinking that I've been checking her in all this time.

I told her, I regret to inform you that we don't accept third party reservations. We're

unfortunately already booked for the night. I have a reservation. It's right there. I pay good

money for it. Man, I believe you. Unfortunately, you're not in our system because we don't take third

party reservations. They sold it to you fraudulently. You're just trying to steal my money. I have

a confirmation number right there. I handed it to you. Yes, man, you handed me a reservation to a

day's end. We're at different hotel, I say, gesturing towards the sign. All of the signage inside

and outside the building is correct. Also, this is for a fourth floor room. We only have three floors.

I stated this days in last year on the fourth floor. This argument continues for a while with me

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