Karen calls our Business JUST TO CUSS US OUT anytime she has to MAKES A PAYMENT
Am I the Jerk?
amithejerk.com
4.8 • 3.2K Ratings
🗓️ 1 March 2024
⏱️ 22 minutes
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| 0:00.0 | An entitled Karen constantly calls into my place of business just to insult us whenever she has to make a payment on her account. |
| 0:07.0 | And after dealing with this for so many months, I finally had had enough, deciding to fight fire with fire and show this Karen exactly how toxic she truly is. |
| 0:16.0 | Here's what happened. |
| 0:17.0 | I used to work customer service for an insurance brokerage, |
| 0:20.0 | and now I manage a customer service team, |
| 0:22.0 | and I am in charge of client retention as well. |
| 0:25.0 | So I don't receive calls anymore and only make a few. |
| 0:28.0 | But this specific client is honestly one of the worst. |
| 0:31.0 | It's one where I always have to call her back after one of her little tantrums. |
| 0:35.3 | So this entitled Karen has made it very clear from the first interaction that I had with her |
| 0:40.0 | almost two years ago, that she's very unhappy with our service as well as our fees |
| 0:44.8 | which by the way she knew about all of our fees and services available ever |
| 0:49.7 | since she signed the dotted line and trust me she had so much she had to read. |
| 0:54.2 | She always calls us to make her payments. |
| 0:56.5 | She always complains about the fee. |
| 0:58.6 | We always let her know she can call the carrier directly or set up an auto pay to avoid these fees and her response every time is to say the following. |
| 1:07.0 | Why on earth would I do that if you're supposed to be my agent? I don't need to be doing that. |
| 1:12.0 | So whenever I have to call her, I would just let her vent and curse for a while, |
| 1:16.0 | and then in my calmest customer service voice, I would say to her, |
| 1:19.5 | Okay, whenever you're ready, you can give me the card number. |
| 1:22.3 | She always says that when she |
| 1:23.9 | open her policy with us the one agent who sold it to her would explain all of her |
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