An entitled Karen doesn't get her way after she tries to return an item to our store that she

definitely did not buy here. And after screaming and cussing at me as well as demanding a manager,

this entitled Karen stormed out of our store, but not before throwing the item at my head in a fit

of rage. Here's what happened. I used to work retail at a mom and pop costume store. It was

the Saturday before Halloween,

and I was working the register closest to the door, which meant that I was handling returns and

exchanges. Like most costume stores, all sales were final at our store. That being said, we did our

best to accommodate customers and would exchange sizes or issue refunds for costumes with

manufacturer defects. And we

would also do repairs on items that were just really poorly made. About 30 minutes into the shift,

this woman came in for a return and is told by the greeter that I can help her with what she needs.

She walks up to my register, completely ignoring the fact that I'm in the middle of checking someone

out, and starts to tell me

that she needs to do a return. Well, I stop her and I tell her I heard her conversation with the

greeter, but she will have to wait until I'm done with my current transaction. She rolled her eyes

at me, but she did step aside. Once I was done, she hands me a dog's lobster costume and tells

me that she needs to return it. I ask her if she has

the receipt and the reason for returning it. She says she doesn't have the receipt and that it was

too small for her dog. I explained to her that all sales are final, but if she wants to exchange the

size, we can try and do that. She starts trying to argue with me, but I stop her and I tell her that

before we could do anything else, I need to look up her receipt.

The best way to go about doing this is to scan the item and look up the sales history itself.

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