July 22nd - United business class – present and future
Simon Calder's Independent Travel Podcast
The Independent
3.6 • 628 Ratings
🗓️ 22 July 2025
⏱️ 9 minutes
🧾️ Download transcript
Summary
It's Travel Desk Tuesday, and joining me today is The Independent's US Travel Editor, Ted Thornhill. He's been to the US and back in business class on United – by most measures, the biggest airline in the world. Besides the experience itself, he was in New York to learn about what is in store with the launch of Polaris Studio suites.
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Transcript
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| 0:00.0 | Hello and welcome to today's independent travel podcast. It's Tuesday the 22nd of July |
| 0:05.8 | Travel Desk Tuesday of course and I'm delighted to be joined by US travel editor Ted Thornhill, who has |
| 0:12.9 | been travelling to the US and back. We're going to talk about the changes at United Airlines, |
| 0:24.6 | one of the giants, but also to hear about Ted's trip across the Atlantic in their current business class before going on to hear about |
| 0:32.0 | all the plans they have for the future. So Ted, you flew out, I believe Heathrow to New York, Newark, on a Boeing |
| 0:40.6 | 767, quite an old sort of plane. Yeah, quite an old sort of plane. This was actually my first |
| 0:46.5 | ever trip on the United Service. And yeah, I was flying in the Polaris suite, which is what |
| 0:53.4 | United calls their business class seat |
| 0:55.3 | six l i was really impressed there's no privacy door which i know that um a lot of united's |
| 1:03.1 | competitors have um business class suites with privacy doors but there's no privacy door on this |
| 1:07.3 | but still it really cocoons you the wall of the suite kind of wraps around |
| 1:12.9 | and the seat itself is just so comfortable. However, one of the first things I noticed |
| 1:20.1 | on the negative side is the storage is pretty limited. |
| 1:28.4 | At one point, embarrassingly, I was trying to sort of prize open. |
| 1:33.2 | What I thought was the lid to a sort of compartment |
| 1:36.8 | and then realized it was stuck down. |
| 1:39.9 | So I was struggling to find places to put my sort of paraphernalia, |
| 1:44.6 | you know, wallet and camera and things like this. |
| 1:48.3 | But no, my first impressions upon plonking myself down in the seat was, |
| 1:52.2 | wow, this is really, really comfortable. |
| 1:55.3 | I knew it was going to be a great place to sit and cross the Atlantic in. |
| 2:00.6 | That was my first impression, yeah. |
... |
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