July 19th and 20th - Your rights if caught up in the Crowdstrike IT meltdown
Simon Calder's Independent Travel Podcast
The Independent
3.6 • 628 Ratings
🗓️ 20 July 2024
⏱️ 2 minutes
🧾️ Download transcript
Summary
The Independent’s travel correspondent Simon Calder has explained what your rights are if your flight has been cancelled or delayed by the global IT outage.
A botched software update brought down systems worldwide on Friday (19 July), resulting in a massive disruption to flights across the country.
I explain your rights as a passenger caught up in the resultant mayhem.
Sign up here for our Travel newsletter.
Hosted on Acast. See acast.com/privacy for more information.
Transcript
Click on a timestamp to play from that location
| 0:00.0 | On Friday, as a result of the IT outage around the world, we saw 350 flights, two from and within the UK grounded. |
| 0:12.0 | That means 50,000 people woke up on Saturday where they didn't expect to be. |
| 0:19.0 | On top of that, there's yet more disruption on Saturday. I'm counting at |
| 0:23.8 | least 45 flights cancelled, most of those as a knock-on effect of all the problems we saw on Friday. |
| 0:32.1 | The largest number of cancellations is on British Airways to and from London Heathrow, |
| 0:37.3 | with flights to places such as |
| 0:39.4 | Brussels, Rome, Houston, Mumbai and Washington, D.C. grounded. Also from London City to Nice and |
| 0:48.7 | Ibitha. If your flight has been hit, whether with a very long delay and there's a lot of those around, |
| 0:56.0 | or indeed with a cancellation, then it's very clear what your rights are. |
| 1:01.0 | The airline has to provide you with a hotel and meals, and if your flight's grounded and you've got to get to your destination, |
| 1:10.0 | they cannot simply say, oh, we've got to get to your destination they cannot simply |
| 1:10.9 | say oh we've got another flight in three days time they have to buy a ticket on |
| 1:16.4 | another airline if necessary in order to get you where you need to be having said |
| 1:23.3 | that knowing the rules and getting the airlines to obey them are two different things and therefore |
| 1:31.1 | it could be that you're going to have to rely on having a robust credit card to pay for your hotel |
| 1:37.4 | your meals by the way keep itemized receipts and indeed any new flights or travel arrangements that you are obliged to get. |
| 1:46.6 | This was always going to be a miserable weekend with Friday expecting the highest number of |
| 1:53.1 | flights for five years from UK airports. It's turned out worse than anybody feared, but over |
| 2:00.6 | the coming weeks, hopefully the pressure |
| 2:03.0 | will ease off a bit and you will get to your destination. |
Please login to see the full transcript.
Disclaimer: The podcast and artwork embedded on this page are from The Independent, and are the property of its owner and not affiliated with or endorsed by Tapesearch.
Generated transcripts are the property of The Independent and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.
Copyright © Tapesearch 2026.

