July 11th - What your rights are if your flight is cancelled
Simon Calder's Independent Travel Podcast
The Independent
3.6 • 628 Ratings
🗓️ 11 July 2023
⏱️ 7 minutes
🧾️ Download transcript
Summary
Today I'm covering some of the fall-out from the easyJet decision to cancel 1,700 flights over the summer – and in particular stressing your rights if your flight is cancelled. For example, a listener called Jane found her Gatwick-Barcelona trip moved to a Luton-Barcelona departure – and lost a day of her holiday at the end. I advised her to demand easyJet buys perfectly good tickets on rival Vueling, as it is legally required to do. I've contacted the Civil Aviation Authority about some of the communications from easyJet and am looking forward to the CAA reply ...
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Transcript
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| 0:00.0 | Hello and welcome to today's independent travel podcast with me, Simon Calder, joining you at |
| 0:08.5 | 125 miles an hour, sailing through beautiful, I think I'm just in Lincolnshire now on a very good |
| 0:17.1 | LNER train, but I'm not talking about trains except to mention that I am here on a very |
| 0:25.0 | good value L NER ticket that whatever you might think about the fuss about the |
| 0:31.8 | terrible old business of closing ticket offices I know that many of you do think |
| 0:37.0 | it's terrible well Well, this one is |
| 0:38.4 | only available on the LNER app. And it's basically LNER splitting its own tickets and coming up with the |
| 0:46.9 | best possible deal for you, which I've managed to grab for £31 just half an hour or so before departure so there are bargains out there |
| 0:57.8 | that's not what I'm going to say that I'm going to talk about more fallout from the easy jet |
| 1:02.9 | mass cancellation that I reported on yesterday now I think easy jet is an excellent airline |
| 1:10.3 | they've done wonders for travelers and it's absolutely great that they offer such wide-ranging service. |
| 1:17.3 | They're the second safest airline in the world after Ryanair and I use them very, very frequently. |
| 1:24.6 | However, they have cancelled a whole load of flights for reasons, as explained, to do |
| 1:29.3 | with the pressure on their operation at Gatwick. So, that's fair enough. I mean, they've been |
| 1:36.8 | having so many last-minute cancellations that I really don't think it was sustainable |
| 1:42.6 | dozens of flights each day at the weekend. |
| 1:46.4 | You can't carry on like that. |
| 1:47.7 | So they've decided to cull about 25 flights a week to try to ease the pressure and boost |
| 1:53.7 | the resilience. |
| 1:55.5 | Well, that's fine. |
| 1:56.9 | It's slightly less than fine. |
| 1:58.6 | It's taking 300,000 seats out of the market and pushing up prices and reducing |
... |
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