Joanna Stern is not a robot, but she lived with them
Decoder with Nilay Patel
Vox Media Podcast Network
4.2 • 3.4K Ratings
🗓️ 11 May 2026
⏱️ 65 minutes
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Summary
Transcript
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| 0:14.0 | With Finn, we've built the number one AI agent for customer service. |
| 0:18.0 | It solves up to 90% of queries for businesses, tops all the performance benchmarks in the |
| 0:23.6 | G2 leaderboard, and it comes with a million dollar guarantee. |
| 0:27.1 | Check it out at fin.a.i. |
| 0:30.6 | Support for the show comes from Hostinger. |
| 0:33.3 | Ever had an idea for business or side hustle, but never actually launched it? |
| 0:38.6 | With Hostinger, |
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| 1:03.8 | Go to hostinger.com slash decoder to bring your idea online for under $3 a month. |
| 1:10.6 | Use promo code Decoder for an extra 20% off. |
| 1:18.6 | Hello and welcome to Decoder. I'm Nealai Patel, editor-in-chief of The Verge, and Decoder is my show about big ideas and other problems. |
| 1:24.5 | Today I'm talking to longtime friend of the show Joanna Stern. |
| 1:48.4 | You all know Joanna. She's the former senior personal technology columnist for the Wall Street Journal, a former Decoder guest host, one of my co-founders here at The Verge, and also just one of my very closest friends. I mentioned all that because Joanna just left that lofty perch at the journal to start her own media company called New Things. She's also got a new book out about AI called I'm Not a Robot, which is out this week on May 12th. |
| 1:54.3 | You'll hear us reference the fact that she and I have been talking about her big move to go independent for ages now. |
| 1:57.3 | It's something she's wanted to do and wrestled with for years. |
| 2:00.9 | And she has a long list of interesting reasons about why now is the time. |
| 2:06.0 | And also about how she structured her adventure in partnership with NBC, to keep her in front of a big mainstream audience. It was also important that I proved to Joanna that I actually |
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