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Take-Away with Sam Oches

Jim ’N Nick’s CEO Larry Ryback on making the switch from full service to fast casual

Take-Away with Sam Oches

Nation's Restaurant News

Business, Entrepreneurship

2.515 Ratings

🗓️ 8 July 2025

⏱️ 39 minutes

🧾️ Download transcript

Summary

In this episode of Take-Away with Sam Oches, Sam talks with Larry Ryback, the CEO of Jim ’N Nick’s Community Bar-B-Q, a chain of more than 50 locations across the South that is celebrating 40 years in business with a new store design that is helping to drive double-digit sales growth. The new store prototype takes into account its big growth in off-premises sales and shifts away from a full-service model to what they’re calling fast casual plus, giving customers more control over their experience by having them order at the counter before sitting down and receiving regular table touches from a team member. Larry joined the podcast to talk about what operators should take into account when they’re redesigning their physical footprint and how Jim ’N Nick’s is empowering its guests with the changes to its service.

 

In this conversation, you’ll find out why:

  • Treating your guest as family can be a huge differentiator
  • Menu bloat leads to irrelevancy among your guests
  • Your physical footprint must be sized to account for your revenue channels
  • A restaurant makeover does not need to significantly alter the guest experience
  • Fast casual and casual dining can converge into something high quality yet efficient

Register for CREATE, our event for emerging restaurateurs, by clicking here

 

Have feedback or ideas for Take-Away? Email Sam at [email protected].

 

Transcript

Click on a timestamp to play from that location

0:00.0

Hey there, welcome to Takeaway with Sam Ocas, a podcast from Nation's Restaurant News.

0:04.6

I'm Sam Ocas, editor-in-chief here at NRN, and this is the show where I give you an all-access

0:09.0

pass to the restaurant industry's most influential decision-makers.

0:12.8

This week, I'm talking with Larry Ryback, the CEO of Jim and Nick's Community Barbecue,

0:17.9

a chain of more than 50 locations across the south that is celebrating 40

0:22.8

years in business with a new store prototype that is helping to drive double-digit sales growth.

0:28.1

Indeed, Jim and Nick's new store design takes into account its big growth in off-premises sales,

0:33.8

and it shifts away from a full service model into what they're calling Fast Casual Plus,

0:39.4

giving customers more control over their experience by having them order at the counter

0:43.8

before sitting down and receiving regular table touches from a team member.

0:48.8

About one third of the Jim and Nick's system has been converted over to the new model

0:53.0

over the past three years,

0:54.4

and is a big reason why the brand has enjoyed same store sales growth now for four

0:59.1

straight years. That includes over 14% system-wide sales growth in 2024, according to the

1:05.4

Technomic Top 500. Larry joined the podcast to talk about what operators should take into account when they're

1:11.6

redesigning their physical footprint and how Jim and Nix is empowering its guests with the changes

1:17.1

to its service. In this interview, you will learn more about why menu bloat leads to irrelevancy

1:23.2

among your guests, why a restaurant makeover does not need to significantly alter the guest

1:28.9

experience, and how fast casual and casual dining can converge into something high quality

1:35.3

yet efficient. Before we jump into that interview, though, I am excited to announce that registration

1:40.0

is now open for Create our annual event for emerging restaurateurs. This one-of-a-kind event is

1:47.0

tailored specifically for leaders of smaller growing chains who are looking for inspiration,

...

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